Business ProfileforAshley Black Guru

Don’t fall for this. I got my first blaster back when she started this. Did it for months. But got lazy and stopped. But I noticed a year later my skin just was looking bad. And she came out with even more tools. So I bought more and really started to use them! Now a year later MY SKIN OF THIGHS IS RUINED! My skin almost appears detached from tissue underneath. I’m in my 50’s and skin looks like over 90 years old. I now have horrible lymphedema and swelling and must wear medical compression socks and leggings to help with the fluid retention because my lymph vessels were so badly damaged. My skin will never be the same. I don’t even want to wear shorts around people. I thought I did my research but I never found any negatives so I thought ok. Little did I know there were thousands like me suffering from these tools as well and now I must live with the damage done by these tools.

Dear BBB Representative,

We appreciate the opportunity to address the concerns raised by Gina ******** regarding her experience with our product, the FasciaBlaster. 

First and foremost, we are deeply saddened to hear about Ms. ********** negative experience and the challenges she has faced. Our goal at Ashley Black has always been to provide products that promote wellness and self-care in a safe and effective manner. 

It's important to note that the FasciaBlaster is designed to be used responsibly and in accordance with our provided guidelines. We understand that any wellness regimen must be approached with care and consistency. While we offer extensive resources, including tutorials, guides, and customer support, we also emphasize the importance of individual responsibility in following these instructions.

Regarding Ms. ********** specific concerns, we would like to extend our heartfelt sympathy for the difficulties she has encountered. However, we must clarify that her experience, as described, is not typical of the vast majority of our customers. The symptoms she mentions, such as skin detachment and lymphedema, are not associated with proper use of the FasciaBlaster. Also, Ms. ********** says she has been a client since inception and bought more than one. However, Ms. ********** has only been a client of ours for 10 months and has only ever bought a Mini Paddle. There is zero chance that that the tool bought is able to do any harm as described by Ms. Isabelli's. 

Furthermore, it's important to address the context in which this complaint has arisen. Ms. Isabelli is known to be associated with a group that actively campaigns against our brand, seeking to damage our reputation through false reviews and harassment of our customers. Despite our commitment to open communication and support, she has chosen not to engage with us directly to address her concerns. My assumption is she joined the hate group and then decided to slander and post on an open forum. 

We remain committed to assisting our customers and ensuring their satisfaction with our products. Had Ms. ******** reached out to us for assistance, we would have gladly provided guidance and support to address any issues she encountered.

In conclusion, while we regret any negative experiences our customers may have, we stand behind the safety and efficacy of our products. We remain dedicated to upholding the highest standards of customer care and product quality.

Sincerely,

The Ashley Black Team