Text Sizesmall medium large

This business is not BBB accredited.

Fitness Connection

Find a Location

Phone: (281) 931-6609 Fax: (281) 591-0955 View Additional Phone Numbers   View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company provides fitness center services, including personal training, exercise programs, and physical fitness programs.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Fitness Connection include:

  • Length of time business has taken to respond to complaint(s)
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for Fitness Connection include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 339 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

339 complaints closed with BBB in last 3 years | 117 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 13
Billing/Collection Issues 126
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 199
Total Closed Complaints 339

Additional Complaint Information

Since May 2016, the BBB of Houston & South Texas has received multiple disputes that exhibit the following pattern.  

According to consumer disputes, it has been alleged that Fitness Connection has been providing poor customer service.    The consumers have alleged that they are instructed they are able to cancel their membership by phone.  After the cancellation they are receiving a bill for an annual membership fee and one month’s fees.  The consumers are also alleging that when they call to inquire about the fees they are informed that they are to either request cancellation in writing via the website or at their local gym.  The company is currently addressing all complaints with the Houston BBB. 

Customer Reviews Summary Read customer reviews

9 Customer Reviews on Fitness Connection
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 9
Total Customer Reviews 9

Additional Information

BBB file opened: May 18, 2002 Business started: 10/01/2007 in TX Business started locally: 10/01/2007
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Secretary of State
1019 Brazos Street, PO Box 13697, Austin TX 78711-3697
http://www.sos.state.tx.us
Fax Number: 512-463-5709

Type of Entity

Limited Liability Company (LLC)

Business Management
Jeff Skeen, CEO Martha Velazquez, National Customer Experience Manager
Contact Information
Principal: Jeff Skeen, CEO
Customer Contact: Martha Velazquez, National Customer Experience Manager
Related Businesses
Pure Fitness for Women
Business Category

EXERCISE & PHYSICAL FITNESS PROGRAMS HEALTH CLUBS

Refund and Exchange Policy

Please see our website for membership rules and regulations by visiting http://fitnessconnection.com


Late fees are assessed for any past due invoices. It is your responsibility to provide Fitness Connection with current billing information at least 2 weeks prior to your billing date.

Cancellations and freeze requirements:

Account must be paid up to date.

Notice needs to be received 30 days prior to the member's next billing date. 

Nevada / North Carolina:  Notices delivered by certified mail or hand delivered (receipt given at the front desk) Must be outside of their obligation unless this is for a medical, military or moving issue. In these cases, proof is required.

Texas:  Notice can be sent by certified mail :  Fitness Connection at PO Box 680768 Houston, TX 77268-0768or via website at : http://www.fitnessconnectionusaforms.com/index.php

Freezes must be submitted in the same manner as a cancellation and will be reviewed by our Corporate Office who would in turn approve/deny the freeze.

 

Fitness Connection Bill of Rights:


Hospitality, Integrity, and Excellence are three valueswe strive for in all things here at Fitness Connection. We value your membership and want to make sure our relationship starts out on the right foot, which is why it's important for us to make you aware of some key facts that are often overlooked.

Although we process our agreement signatures electronically, we encourage you to read a paper copy of our agreement beforesigning. Please make sure you get a printedcopy of your signed agreementbefore you leave our facility.

There is an annual fee that we bill once per year. The bill date is dependent on your start date,which is explained in further detail in your agreement.

We automatically bill you monthly through a billing company named Jonas Fitness in NV, NC Raleigh,and TX and ABC Financial in NC Charlotte and NC Greenville.

Some of our service agreements have an obligation period where members must commit to the service relationship for more than 30 days;please see your agreement for more information.

Late fees are placed on your account if payments are delinquent.

If you have questions about your account, you can either request to speak to a manager at your facility or call/email the appropriate location listed on the "Contact  Us" page of our website http://www.fitnessconnection.com/

Email surveys requesting feedback will be sent to you from time to time so we can best serve you!


Membership Policies:  http://fitnessconnectionusa.com/club-member-policies

 

 

Alternate Business Names
Titan Fitness Texas

Customer Review Rating plus BBB Rating Summary

Fitness Connection has received 2.56 out of 5 stars based on 9 Customer Reviews and a BBB Rating of B-.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.