Business ProfileforEnergy Ogre

Asked them commercial electric service and verified multiple times over the phone prior to signing up that it was possible to get it through them at the provided address. Basically said whatever I needed to hear to create an account and sign up with them. Didn’t see any option for commercial for signing up so called back, talked to their commercial department again to verify that I will get a commercial plan and they said yes, go ahead and sign up and watch for the email. Next day, I find out that they signed up for a residential plan. Called them immediately and they assured me that they will take care of canceling the service and I won’t be charged a cancellation fee since it was their mistake. Here I am 4 days later, can’t get electricity because the power company put a hold on the meter since they went through with the entire process and now Im being told that I owe the cancellation fee for early cancellation. Energy Ogre telling me there is nothing they can do and it’s between me and the power company. Still no power at my location and no help from the Ogres. I will be going to the BBB and the attorney general to make them aware of their tactics.