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          Find a Location

          The Men's Wearhouse has 300 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileThe Men's Wearhouse

            Clothing
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Current Alerts For This Business

            Pattern of Complaint:
            Since June of 2017, the BBB of Houston & South Texas has received numerous disputes that exhibit the pattern below;

            It has been alleged by consumers that the sales and practices of the The Men's Wearhouse company are misleading and deceptive. All (or most) of these consumers have complaints stating employees are not adhering to the refund policy. They alleged that when they contact the company for a refund, request are denied not considering the 90 day cancellation policy. Allegedly, this company does not adhere to the contract and fails to refund consumers due to not being satisfied with the product. Several complaints state when ordering custom made suits, when attempting to wear the suits, the measurements are incorrect.
             

            Additional business information

            Additional Info:
            On 08/02/2020, the business filed for reorganization under Chapter 11 of the federal Bankruptcy Act, case# 20-33900. This permits the business to continue to operate with court supervision while developing a plan of reorganization. Those with monetary claims against the business are advised to obtain a Proof of Claim form by writing to United States Bankruptcy Court, Southern District of Texas 515 Rusk Street Houston TX 77023 for resubmission to that court. The case number should be entered on the form.
            See all additional business information

            Contact Information

            6380 Rogerdale Rd

            Houston, TX 77072-1624

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            Customer Reviews

            1.22/5

            Average of 76 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            71 complaints closed in last 3 years

            26 complaints closed in last 12 months

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            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Overview

            This company is a department store.

            Business Details

            This is a multi-location business.

            Find a Location

            The Men's Wearhouse has 300 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              6380 Rogerdale Rd, Houston, TX 77072-1624
              BBB File Opened:
              12/21/1998
              Business Started Locally:
              12/31/1973
              Alternate Business Name
              • Men's Warehouse
              • K&G Men's Company
              • Tailored Brands
              Related Businesses
              Business Management
              • Mr. Tom Ogles, Customer Relations Manager
              • Mr. Robert Arra, Customer Relations Manager
              Contact Information

              Principal

              • Mr. Tom Ogles, Customer Relations Manager
              Additional Contact Information

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              71 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/27/2024

              Complaint Type:
              Product Issues
              Status:
              Resolved
              On 3/22/2024 I purchased a suit from Men's Wearhouse for $522.71. I have my receipt and the transaction number is *************. The suit was for a wedding the very next day. I only wore the suit for half an hour, and the seam on the side of the pants split. It took no time at all, and these pants were a size too large for me, so it was not caused by movement or stretching. I was sold a faulty product. Men's Wearhouse advertises a Free 90 Day Return Policy everywhere that I can find, including printed on my receipt. When I took my suit back to the store where I purchased it, I was told the suit could not be returned because I had worn it. The store offered to repair the pants for me, but this is not satisfying. The pants that I was sold were defective and having the seam repaired will not fix my problem with the suit. I am filing a complaint here hoping my appeal will reach someone at Men's Wearhouse who does not work in my local outlet so I can request a refund from them and file a direct complaint with the business about how my transaction has been handled.
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              Read 70 More Complaints

              Customer Reviews

              76 Customer Reviews

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              How BBB Processes Complaints and Reviews

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              Most Recent Customer Review

              Ally M.

              08/29/2024

              This store location is without air conditioning and I was told by the employees that they have been without since April. It is currently the end of August and there is a heat advisory in place. The store is at least in the 90s Fahrenheit and anyone that is in there is at risk of passing out from heat stroke. These are unsafe conditions for employees and customers alike. Men’s Wearhouse is places profits over people’s safety. This is extremely concerning and extremely dangerous. The poor employees look like they could faint.
              Read 75 More Customer Reviews

              Local BBB

              BBB of Greater Houston and South Texas

              More Info on Local BBB

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