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Find a Location

Emmons Autoplex has 1 locations, listed below.

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    Business ProfileforEmmons Autoplex

    Used Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    6 complaints closed in last 3 years

    3 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 10/15/2003

    Years in Business: 51

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    Emmons Autoplex is family owned and has been operating since 1972. With over 6+ million dollars of daily inventory in stock, we are sure to have the vehicle you're looking for ready for delivery. Our inventory changes frequently allowing you to choose the vehicle you want from a 'fresh' hand picked selection each day. We utilize today's technology combined with years of experience to provide quality automobiles at great low prices.

    Business Details

    Location of This Business
    1423 Fm 528 Rd, Webster, TX 77598-4701
    BBB File Opened:
    10/9/2003
    Years in Business:
    51
    Business Started:
    12/26/1972
    Accredited Since:
    10/15/2003
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Alternate Business Name
    • Emmons Motor Company
    Business Management
    • Mr. Terry Emmons
    • Mr. Gary Emmons, Vice President
    Contact Information

    Principal

    • Mr. Gary Emmons, Vice President

    Customer Contact

    • Mr. Gary Emmons, Vice President
    Additional Contact Information

    Fax Numbers

    • (713) 943-2064
      Primary Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    6 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/12/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Beware of this place.  Bought a car a couple of weeks ago. Drove it for a few hours after being assured it had been inspected and mechanically sound with no issues.  Took it to our mechanic for a trip check before taking it on the road.  Bad CV Joints, sway bar, timing belt, shocks, etc.  I even bought the extended warranty valid day one.  It was not honored and service manager was arrogant and unwilling to apologize for not catching the issue.said he had new mechanics.  Said it was preventative maintenance even though they assure you they checked the car out in solid shape.  Lies. Our mechanic said we would have gotten about 100 miles down the road maximum.  Emmons refused to help or even split costs, basically told us to pound sand.   Bought a car and had major issues right out of the lot, including CV joints, engine mounts, etc. The warranty purchased did not cover mechanical issues as promised from day one and they blamed everything on others, including their own “young” mechanics I took it to get second and third opinions, tried to reason with Greg the GM to repair the problem. He just blamed the other mechanics I took it to and said I was asking for too much with a used car. What it comes down to, is they don’t inspect their cars thoroughly as they advertise.  
    Read More

    Customer Reviews

    3 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Steven L

    1 star

    06/03/2023

    Best place to go to get Ripped off! I bought a low mileage PPV tahoe from them. They put the Title in the wrong persons name, Registered it in the wrong county. They charge 300 dollars to etch the serial number into each window, they said this is a theft deterrent,however they sold me a vehicle with back doors that do not lock! I paid close to 20,000 dollars for this vehicle and didnt even get a key fob for the truck. when they contacted me about having a service plan with them I let them know all these issues the truck has. Greg Emmons himself contacted me and gave me his word he would see to the back doors being fixed and he promised a key fob for it. I tried to work with them as best I could I told him personally if he just would help with the doors not locking I can handle the rest. When he asked me to bring the truck to the dealership he approached me as if he was having a panic attack arms swinging wildly in the air as he approached saying " I was told the rear doors dont lock on Tahoes.'' I immediately corrected him because I had already taken the door panels off myself, I am an ASE holder. I knew exactly what was needed, the door rods. So I left the truck with them regardless giving them a chance to make things right. The truck was returned to me in worse condition then when it arrived. The inexperienced technicians left the door panel hanging on by the wire for the window switch! The door latch cable had been left unhooked. I mean should I keep going? This place should be dismantled by the federal government for fraudulent business practices. In my honest opinion it would be better to walk or ride a bike vs going to this place to get ripped off for a vehicle. You will end up like me having to hire my lawyer to get this all worked out. ZERO STARS IF WERE POSSIBLE!

    Local BBB

    BBB of Greater Houston and South Texas

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