Business ProfileforAffordableTours.com

I booked a trip to Italy on Globus through Affordable Tours. The travel agent, Lawren Farias, misrepresented what we paid for. 1) We were told the tour was a small group, and would have a maximum of 24 people at all times. We paid extra for this. Our tour had 27 people, and since there were two simultaneous tours, the bus had 27 people, but the activities had in excessive of 50 people, since both tours were combined. 2) We were assured by Lawren that the hotels were all first class, which was NOT the case, and centrally located. This was NOT the case. Our hotels in Milan, both before, during and after the tour, were 30 minutes outside of the city center without traffic, and one hour with traffic. Since I have mobility issues, as she was informed, I had to pay hundreds of dollars in taxi fares to get into town. 3) I was assured by Lawren that Globus had a very stringent COVID policy. So not true! I had to FORCE the issue to have a sick traveller tested, and only then was she removed from the tour. But her exposed roommate was able to continue on, ONLY masking in the bus. To EVERY meal and activity, she was allowed to unmask at all times, even though it can take up to a week to test positive. So I could not participate because of her! 4) I was told Globus always gave meal choices at dinner. The ONLY choice we had was to eat it or not eat it. Period! This tour was TOTALLY misrepresented to me. I NEVER would have gone if I was told the truth!!!! I want a full refund! I am owed at least that!