Business ProfileforRLI Insurance Company

Hello, RLI Insurance Company sold me Personal Umbrella Policy through Geico. Both companies did a poor quality job. Neither company asked the questions to verify who has to be covered by the policy, The result of this, they sold me an incorrect policy that does not cover my assets and does not provide any liability protection. Neither company has proper customer service in place. Representatives who charged my bank account for wrong coverage, don't understand how to apologize and refund the money to avoid any future issues. RLI holds the money for the policy that is not needed for my purposes. After I requested a complete refund, they paid it off partially. Again, they don't worry that they steal my time and money, and sell useless coverage that does not provide any protection at all. RLI company is very difficult to reach and nobody cares to provide the best customer experience. They mislead the customers to sell them the wrong product and after this, they have multiple excuses for how not refund the money they are not entitled into. I would not recommend them for a liability insurance policy.