BBB Business Review

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BBB Accredited Business since

EAN Holdings, LLC

Additional Locations

Phone: (808) 836-0130 Fax: (808) 836-3093 View Additional Phone Numbers 544 Ohohia St STE 7  Enterprise Rent-A-Car, Honolulu, HI 96819 View Additional Email Addresses http://www.enterprise.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers auto rental and sales.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that EAN Holdings, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for EAN Holdings, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 34 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

34 complaints closed with BBB in last 3 years | 7 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 15
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 16
Total Closed Complaints 34

Customer Reviews Summary Read customer reviews

0 Customer Reviews on EAN Holdings, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 26, 1997 Business started: 01/18/1995 in HI Business started locally: 01/18/1995 Business incorporated 04/14/2009 in DE
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

DCCA Professional & Vocational Licensing
335 Merchant St STE 301, Honolulu HI 96813
https://pvl.ehawaii.gov/pvlsearch/
Phone Number: (808) 586-3000
pvl@dcca.hawaii.gov
The number is MVD-943.

State of Hawaii Department of Taxation
PO Box 1425, Honolulu HI 96806
http://pahoehoe.ehawaii.gov/tls/app
Phone Number: (808) 587-4242
The number is W12210061-01.

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Mark Cochrane, Group Controller Mr. Daniel Schaberg, GM Ms. Dee Lim, HR Manager Ms. Pam Nicholson, LLC Manager Mr. William Snyder, LLC Manager Mr. Mark Stein, Group Risk Manager Mr. Andrew Taylor, LLC Manager
Contact Information
Principal: Mr. Mark Cochrane, Group Controller
Principal: Mr. Daniel Schaberg, GM
Customer Contact: Mr. Mark Stein, Group Risk Manager
Business Category

Auto Renting & Leasing Auto Dealers - Used Cars

Alternate Business Names
Alamo Rent A Car Enterprise Rent-A-Car National Car Rental
Additional Information

National Car Rental and Alamo Rent A Car have been acquired by Enterprise Rent-A-Car, effective August 1, 2009.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.