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Find a Location

Tony Hyundai Autoplex has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforTony Hyundai Autoplex

    New Car Dealers
    BBB accredited business

    Additional business information

    Additional Info:
    This company offers Hyundai new cars, parts, and services.
    See all additional business information

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    10 complaints closed in last 3 years

    7 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 12/7/2006

    Years in Business: 19

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This company sells new, used cars and trucks, provides parts and vehicle repair services.

    Business Details

    Location of This Business
    94-1299 Ka Uka Blvd, Waipahu, HI 96797-6206
    BBB File Opened:
    12/6/2006
    Years in Business:
    19
    Business Started:
    11/17/2004
    Business Started Locally:
    11/17/2004
    Business Incorporated:
    4/25/1990
    Accredited Since:
    12/7/2006
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Hours of Operation

    Primary

    M:
    9:00 AM - 8:00 PM
    T:
    9:00 AM - 8:00 PM
    W:
    9:00 AM - 8:00 PM
    Th:
    9:00 AM - 8:00 PM
    F:
    9:00 AM - 8:00 PM
    Sa:
    9:00 AM - 8:00 PM
    Su:
    10:00 AM - 7:00 PM
    Business Management
    • Mr. Stan Masamitsu, President
    • Ms. Sue Eguchi, Executive Assistant
    • Mr. Tim Dagenais, President/COO
    Contact Information

    Principal

    • Mr. Stan Masamitsu, President

    Customer Contact

    • Ms. Sue Eguchi, Executive Assistant
    Additional Contact Information

    Fax Numbers

    • (808) 483-5443
      Primary Fax

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    10 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/08/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    My 2017 Hyundai Tucson was diagonosed with engine issues on 8/11/2023 by Hyundai Waipio service ***** and required a replacement engine, had issues with warranty (vehicle was still under warranty). After long delay and ghosting, I finally got my vehicle back on 3/27/2024 with a new engine, vehicle ran good until 4/4/2024 when engine overheated while driving, Managed to get it back to their repair shop to fix and got a loaner. Got a email saying 2 radiator hoses leaked, need replacement and not covered under warranty and will cost $1,026.32 plus tax and fees which I refuse to pay because I never had any overheating issues prior to them replacing the engine. One hose maybe a coincidence but not two hoses leaking at once less than a week after repairs.Now they are threatening me by charging me $75/day for use of the loaner vehicle if I do not agree to the repairs.
    Read More

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Marianne H

    1 star

    04/07/2023

    My car is a 2023 Elantra Hybrid The left lamp has condensation!Not caused by **** noticed it when I got the car I figure it will dry up. But its 5 months and it hasnt dried up.Hyndai will not cover it!My lamp shows no sign of a crack!I have a beautiful car with a messed up head light! Terrible service!

    Local BBB

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