2 Customer Reviews
Review from Marianne H
1 star04/07/2023
My car is a 2023 Elantra Hybrid The left lamp has condensation!Not caused by **** noticed it when I got the car I figure it will dry up. But its 5 months and it hasnt dried up.Hyndai will not cover it!My lamp shows no sign of a crack!I have a beautiful car with a messed up head light! Terrible service!Review from D. C.
1 star06/06/2022
I had a 3 month check and a safety check appointment on June 3rd. I presented a paid copy of my ****************************************** until I get my sticker they (****) are unable to do a safety check. However, I have a current June 2022 registration on the vehicle. After being denied a safety check, I had to a make an appointment which is now 3 weeks out! I hope I'm not the only one who gets the "run around" but the staff needs to be better trained. This is a major inconvience having to go back again, for something that isn't my fault.
Tony Hyundai Autoplex Response
06/10/2022
Dear ******************** Sorry for the inconvenience we are causing you.We acknowledge the receipt of your review via BBB.May our manager contact you tomorrow morning by email or by calling you. We will do our best to accommodate your request.also, you can always contact me by email at ************************************ and my office telephone: *************.We thank you for your feedback and again, please give us a chance to regain your trust on our service . MahaloTony Hyundai Autoplex Response
06/10/2022
When ********************* checked in for her service appointment she was asked for her current registration and insurance. She only provided the receipt showing that she had paid to renew her registration and not the actual current registration. State of Hawaii requires that we take a picture of the current registration paperwork when performing the safety inspection regardless of what the sticker on the license plate shows. Being that she did not produce the correct paperwork we could not perform the safety inspection.Due to the high volume of service requests, at that time, it was hard to set the appointment time as Ms. ********* wished. Hyundai service manager did reach out and left this guest a voicemail that we would try to get her in sooner.************************* Service Manager **** Hyundai ************* *************************************Customer Response
06/10/2022
I was NOT asked to present an insurance card or a certificate of registration. I would have gladly offered the paperwork you would have requested. I had ********************* card, certificate of registration, 2022 safety check and 2023 receipt and confirmation. Now I have to wait 3 weeks out for a mistake the staff made. I also resent the fact that they are saying I didn't have current paper work! Shame on you!
Customer Review Rating
Average of 2 Customer Reviews
Customer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.