Business ProfileforHawaiian Airlines, Inc.

I am writing to formally address the series of service disruptions experienced during my round trip with Hawaiian Airlines from ******** (HNL) to ************ (HND) under the confirmation number 5PF9NT. On March 19, 2024, flight (HA855) was subjected to a delay (stranded) exceeding three hours, during which passengers, including my young children and myself, were confined to the aircraft with no opportunity to disembark. This led to significant frustration and a less than satisfactory travel experience. Furthermore, the late-night arrival at 2:00 AM necessitated an unplanned stay at an airport hotel, incurring additional expense. Compounding these issues was the cancellation of our return flight (HA856) on March 28, 2024, for which we were notified en route to the airport. The subsequent requirement to contact Hawaiian Airlines from an international location presented a considerable expense. Despite being rebooked on an alternative flight, the extra comfort seats originally purchased with additional $ for all travelers were not received, resulting in further dissatisfaction. We kindly request a review of these incidents and compensation for the extremely stressful situation that had caused by Hawaiian Airlines and additional hotel expenses incurred, as well as a refund for the extra comfort seats that were not available on our rebooked flight.Thank you for your attention to this matter. We look forward to your prompt response and a resolution that reflects Hawaiian Airlines' commitment to customer service excellence.