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Business ProfileforHawaiian Airlines, Inc.
Airlines
Additional business information
Additional Info:
On August 7, 2015, Hawaiian Air informed Hawaii's BBB that consumer contact information may be found at https://www.hawaiianairlines.com/CAO.
At-a-glance
Related Categories
Overview
This company offers Inter-Island,transpacific, and international air transportation and cargo services.
Passenger air services are offered to Hawaii from the 10 U.S. gateway cities, as well as service to South Korea, Japan, the Philippines, Australia, American Samoa, and Tahiti as well as daily flights between the Hawaiian Islands.
Passenger air services are offered to Hawaii from the 10 U.S. gateway cities, as well as service to South Korea, Japan, the Philippines, Australia, American Samoa, and Tahiti as well as daily flights between the Hawaiian Islands.
Business Details
This is a multi-location business.
- Location of This Business
- PO Box 30008, Honolulu, HI 96820
- BBB File Opened:
- 7/31/1973
- Years in Business:
- 96
- Business Started:
- 1/1/1928
- Business Started Locally:
- 1/1/1928
- Business Incorporated:
- 1/30/1929
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Alternate Business Name
- Hawaiian Airlines Vacations
- Hawaiian Air Cargo
- Business Management
- Mr. Kenneth Rewick, VP, Flight Operations
- Consumer Affairs Contact, www.hawaiianair.com/cao
- Ms. Ann Botticelli, Sr. VP of Corporate Communications
- Mr. Jonathan Suda, Manager
- Contact Information
Principal
- Consumer Affairs Contact, www.hawaiianair.com/cao
Customer Contact
- Mr. Jonathan Suda, Manager
- Additional Contact Information
Fax Numbers
- (808) 838-6777Primary Fax
- (808) 835-3692Other Fax
Phone Numbers
- (800) 367-5320Other Phone
- (888) 246-8526Other Phone
- (808) 838-6777
Customer Complaints
608 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
04/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Travel Date: 11/21/2023 CONF # 6G37W6 Recent trip on Hawaiian Airlines was very disappointing. I felt it would be best to bring this to your attention especially since I heard news that youre merging with ****** Airlines and that are Home state airline may become much bigger.Additionally, the late arrival caused the bags to arrive in the baggage carousel approximately 30 to 20 minutes before the baggage carousel area was closed when we arrived at the baggage carousel area our car seat was already taken off of the carousel area and we had to chase down one of the employees to grab our car seat, if it wasnt for us chasing the gentleman down, we wouldve never even been able to leave the airport as we had no car seat for the infant as you can imagine all of this is so stressful imagine you have a 77 year-old woman a 10-year-old child, and an 18-year-old with an infant trying to chase down our car seat that was taken prematurely and before the baggage carousel area even closed. Finally, one of the most disappointing points of our flight was when one of the flight attendants asked if my daughter was my granddaughter, I said no ****************, the flight attendant paused and stared at us for like three seconds without a response like she was in shock. This was extremely uncomfortable. Now she (my 10-year-old) is legally my daughter by adoption, mothers and fathers come in all ages especially since people can adopt children, so I really think Hawaiian Airlines needs to do a better job in coaching their employees and whats appropriate responses to passengers flight attendant should be welcoming people of all ages. I can tell you I did not feel comfortable nor did my 10-year-old child feel comfortable about that experience. It was very disheartening to her and its not right to do this to a 10-year-oldmaking her feel like her mom isnt okay.To summarize Hawaiian airlines can do so much better.
Read MoreCustomer Reviews
55 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Nga N.
1 star
03/23/2024
I've been trying to get this problem which happened back in December 21st 2022 resolved, Knowing they the Airlines have a "statute of limitation" (2 years) regarding dispute resolution, I'm at the END of my leash... I'm looking for any *************************** Hawaiian Airlines online Complaint Form doesn't ********* 2) Spoke to a "CUSTOMER" care "AGENT" who after 4, 1 hour long calls informed me they were an OUT-SOURCED agency in the **********'s, Which explained the terrible Mis-communication issue's. CON 3) Agent said I should have been e-mailed a confirmation # that she said is the ONLY Way she could help me resolve the issue. CON 4) If they won't comply to my request... I'll seek legal ADVICE. PRO Following is a Chronicle Report of the Event.Passenger's: Myself, My ************** & Daughter-In-Law 08/10/2022. Purchased R/T Tickets from ******** to ***********, set to fly out 12/21/2022, to attend ******'s 21st Birthday on 12/24/2022.Arrived at the airport Approx 10:00am (Departure 13:15pm), we reached the counter Agent at 11:15/30. While processing, a 2nd (Mahu) Agent asked if we filled out the NZeT form? I asked what that form was and what was it needed for, Agent quickly explained without it we couldn't fly to *********** (wtf) I said we never heard of it!! So he showed us his phone and said Download the website and fill the form out & immediately asking us to move to the side so as to assist other Passengers, the website wasn't functioning properly it took us up to 12:15ish when the agent announced the doors will now be closed and will No longer be taking anymore tickets. We asked them for help to be told there was nothing they could do and walked away. Keeping my composure I said let's go home... There were families there that were split up because the NZeT website wasn't working Properly. The Next flight wasn't until 12/24/2022, ** is a day ahead of the ** so we would've missed the Birthday. The NZeT website wasn't posted Until 12/22/2022.
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