Business ProfileforSFX Preferred Resorts

SFX is a timeshare exchange company and a travel company (like Expedia). I thought they were the same when I upgraded with the Travel portion of this company and paid $1,600 to upgrade, not realizing at the time they are separate. I had hoped my "upgraded" membership would provide better opportunities to do my timeshare exchanges. I was wrong. The last 3 years, post Covid, I have been unable to exchange my two deposited weeks for any East Coast *** location. The only site they have offered me is in the ******** mountains. No thanks. I was forced to pay $200 to extend my time share deposits with SFX. Since the deposits already cost me $400, I am out of pocket $600 with no real ability to use them. When I call to initiate an exchange, they try to navigate me away from *********** and use their online specials, which are more expensive and never convenient for the times that we can travel (primarily summer). At this point, if a summer exchange cannot be found for me in the next month, I plan on eating all the money I have invested with SFX and jumping over to RCI. At least they have a computerized system that shows available weeks as opposed to being forced to call "concierges" who never have anything to offer. Most recently I called and asked for anything from the Mississippi River to the Atlantic Ocean for July or August. Their response...******** Mountains. Watch ************************* special on HBO to learn more about the timeshare business and you will realize they are nothing as advertised but scams to keep people putting more and more money into the dream of many luxury, easy to book vacations. In fairness to SFX, we did one exchange in ****** which was fine, but it seems the only place with " timeshare inventory" are ****** and ********. I upgraded with SFX thinking they would be able to deliver something that works around our family's schedule and not around theirs. Boy was I wrong.