We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Dropbox, Inc. has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Dropbox, Inc.

              1800 Owens St San Francisco, CA 94158-2381

            • Dropbox, Inc.

              333 Brannan St San Francisco, CA 94107-1810

            Business ProfileDropbox, Inc.

            Data Storage
            Multi Location Business

            Contact Information

            1800 Owens St

            San Francisco, CA 94158-2381

            Visit Website

            Customer Reviews

            1.09/5

            Average of 57 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            251 complaints closed in last 3 years

            103 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            D-

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 16

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Dropbox is a file hosting service operated by American company Dropbox, Inc offering cloud storage, file synchronization, personal cloud, and client software services.

            Business Details

            This is a multi-location business.

            Find a Location

            Dropbox, Inc. has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Dropbox, Inc.

                1800 Owens St San Francisco, CA 94158-2381

              • Dropbox, Inc.

                333 Brannan St San Francisco, CA 94107-1810

              Location of This Business
              1800 Owens St, San Francisco, CA 94158-2381
              BBB File Opened:
              6/22/2011
              Years in Business:
              16
              Business Started:
              10/9/2007
              Business Started Locally:
              10/9/2007
              Business Incorporated:
              10/9/2007
              Type of Entity:
              Corporation
              Number of Employees:
              2500
              Business Management
              • Mr. Drew Houston, CEO
              • Mrs. Lisa Kwiatkowski (Escalations Only), Operations Supervisor
              Contact Information

              Principal

              • Mr. Drew Houston, CEO

              Customer Contact

              • Mr. Drew Houston, CEO
              Read More Business Details and See Alerts

              Customer Complaints

              251 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              08/26/2024

              Complaint Type:
              Billing Issues
              Status:
              Unanswered
              I started a free trial with Dropbox, Inc.. A requirement of that "Free" Trial was giving them a credit card in the event I decided to accept the subscription. It was clearly stated that I could cancel at any time before my trial ended. After which my credit card would be charged. After three days of exploring the platform I decided it did not fit my needs and decided to cancel the free trial. This is not possible to do because nowhere on the platform is there an option to cancel a free trial, There is an option to DELETE ACCOUNT but that would not take me off the hook...after the trial would end they would proceed to charge my credit card. Attached are screenshots ..and there is no button that allows for Cancelling a Trial"
              Read 250 More Complaints

              Customer Reviews

              57 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Maggie B

              08/28/2024

              I have tried to contact the company over 100 times telling them I cannot access my account or files due to their putting in two factor authorization which I never agreed. I am such a frustrated customer. There is no real person to speak to I just keep getting thrown into a loop of robotic chat boxes that can't answer my questions. I have spent hours trying to access my account. I finally found a number for business sales and of course I got a real person so they could make more money. I spoke to a Sydney from business sales who said she was escalating my case, nothing happened. Now I will have to go to my credit card company and have them block all charges. Meanwhile I have hundreds of files for my business on DropBox which I cannot access.... Buyer beware this company is awful!!!!!!!
              Read 56 More Customer Reviews

              Local BBB

              BBB serving the San Francisco Bay Area and Northern Coastal California

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.