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Better Business Bureau®
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Better Business Bureau

          Additional Information

          Not BBB accredited

          Dropbox, Inc.

          View full profile

          This is a multi-location business.

          Find a Location

          Dropbox, Inc. has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Dropbox, Inc.

              1800 Owens St San Francisco, CA 94158-2381

            • Dropbox, Inc.

              333 Brannan St San Francisco, CA 94107-1810

            Location of This Business
            1800 Owens St, San Francisco, CA 94158-2381
            BBB File Opened:
            6/22/2011
            Years in Business:
            16
            Business Started:
            10/9/2007
            Business Started Locally:
            10/9/2007
            Business Incorporated:
            10/9/2007
            Type of Entity:
            Corporation
            Number of Employees:
            2500
            Business Management
            • Mr. Drew Houston, CEO
            • Mrs. Lisa Kwiatkowski (Escalations Only), Operations Supervisor
            Contact Information

            Principal

            • Mr. Drew Houston, CEO

            Customer Contact

            • Mr. Drew Houston, CEO
            Serving Area
            • CA
            Payment Methods
            • Credit Card
            Refund and Exchange Policy

            • How to request a refund from the Apple App Store


              If you purchased your Dropbox subscription through the Apple app store, you'll have to request your refund from Apple directly.
              To request a refund, follow these instructions from the Apple support page:
              Sign in to your App Store account here and report a problem with a purchase. 
              Click Report a Problem next to the Dropbox app. 
              Choose a problem, write a description, and click Submit. 
              Apple will contact you with a decision on your refund request.
              Note: Apple only accepts refund requests for purchases made within the last 90 days.


              How to request a refund from Google Play


              If you purchased your subscription through Google Play, you'll have to request your refund from Google directly.
              To request a refund, follow these instructions from the Google support page:
              Visit this link to view your Google Play account. 
              Under Order History, click More to the right of Dropbox.
              Select Request a refund or Report a problem.
              Choose a problem, write a description, and click Submit.
              You should get an email with your refund decision within two business days.


              How to request a direct debit refund


              If you paid for your Dropbox subscription with a direct debit payment, please contact your bank for a refund as only your bank can process a chargeback request.
              What happens when I submit a chargeback request?
              Any chargeback requested from your bank will downgrade your Dropbox subscription to a Dropbox Basic (free) plan.
              If you have a Dropbox Business subscription, a chargeback request will cause your team to become locked. The team admin will need to choose to disband the team or re-subscribe. 


              Live in the E.U. or Turkey?


              If you live in the E.U. or Turkey, you’re eligible for a refund if you cancel your Dropbox Plus or Professional subscription within 14 days of purchase.
              To request a refund, send us an email and include your country of residence.

            Contact Information

            1800 Owens St

            San Francisco, CA 94158-2381

            Visit Website

            Accreditation

            This business is not BBB Accredited

            Years in Business: 16

            BBB Rating

            D-

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.