Business ProfileforAirbnb, Inc.

Last June, we rented what was supposed be a beautiful Art ******* style house in ********, *******, Unfortunately, we were terribly disappointed. On our arrival, we discovered that the kitchen was below street level and therefore very dark. The ovens were very dirty, the owner's possessions everywhere (not only in the kitchen) Even worse, the only access to the kitchen were steep stairs without handrails (not shown or listed in the description). The dining area being on the upper floor made the situation even worse! The owner's immediate reaction to our notification that we could not stay was that he had all 5.0 reviews! At considerable cost and enormous stress, we were able to find other accommodations. We of course opened a dispute through Airbnb website and our journey with automated emails commenced. In fairness to the owner, we received about 1/3 of our fee (all from the owner nothing from Airbnb). We send our review where we stated our complaints about the property and mentioned that the person who welcomed us could not communicate well in French nor in English and therefore could not give us clear information. We received directly an email telling us that our review had been removed because of our violation of Airbnb nondiscriminatory policy (treating someone differently due to his origin) with a threat to block our account! We replied that we had only complained about the person's competence not his origin! The next day we received another email saying "Airbnb is always happy to have customers like you" Quite ironic, isn't it? Airbnb means "Buyer Beware"!A terrible experience! 0 star!