Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Unison has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Unison

      650 California St Ste 1800 San Francisco, CA 94108-2702

      BBB Accredited Business

    Business ProfileforUnison

    Real Estate Investing
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.62/5stars

    Average of 26 Customer Reviews

    Customer Complaints

    49 complaints closed in last 3 years

    14 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 8/9/2013

    Years in Business: 19

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    Unison provides long-term investment capital to home buyers and homeowners.

    Business Details

    Location of This Business
    650 California St Ste 1800, San Francisco, CA 94108-2702
    BBB File Opened:
    10/10/2008
    Years in Business:
    19
    Business Started:
    7/19/2004
    Business Started Locally:
    7/19/2004
    Business Incorporated:
    7/19/2004
    Accredited Since:
    8/9/2013
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 2012710 for this business, issued by Bureau of Real Estate. The expiration date of this license is 10/4/2024.

    These agencies may include:

    Bureau of Real Estate

    1515 Clay St Ste 702

    Oakland CA 94612

    (510) 622-2552

    http://www2.dre.ca.gov/PublicASP/pplinfo.asp?License_id=

    Type of Entity:
    Corporation
    Number of Employees:
    230
    Alternate Business Name
    • Unison Agreement Corp
    • Unison Home Ownership Investors
    • Unison
    • Real Estate Equity Exchange, Inc.
    Hours of Operation

    Primary

    M:
    8:30 AM - 5:30 PM
    T:
    8:30 AM - 5:30 PM
    W:
    8:30 AM - 5:30 PM
    Th:
    8:30 AM - 5:30 PM
    F:
    8:30 AM - 5:30 PM
    Sa:
    Closed
    Su:
    Closed
    Additional Contact Information

    Fax Numbers

    • (415) 983-0577
      Primary Fax

    Customer Complaints

    49 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/19/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Unison says I have complete control over my equity. It is a complete lie. I have a MAD limit of $157,500. My mortgage payoff is $181, ****** If you subtract $157,500 from $181, ******, you get $23,577.54. I want to open up a Home Equity Loan with my ************ for $23, 577. Which is well within my MAD. My credit union needs Unison to subordinate. They say they can't becuase $23,577 is over the MAD limit. Do the friggin math. It isn't over the limit at all. It is a breach of contract on Unison's part and I intend on seeking a lawyer to *** them.
    Read More

    Customer Reviews

    26 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Ali Z

    1 star

    03/28/2024

    They take advantage of your desperation and dont disclose all the details before you sign. Since 2019 when I fell victim to their BS, every time Ive called Ive spoken to a different person because the person that did handle my case no longer works there. 62% ownership is what I gave to them to give me $130K for a $2M home in 20 yrs. Do the math. Yes, stupid me cause I lost my job at the time and I was desperate and they took advantage. And they share in your loss?? BS. Cause they want their original investment if the market tanks. How is a secured investment sharing then loss? Also forget about refinancing because no bank today will touch your loan with a ten foot pole. And their list of lenders are all brokers that work with big banks, which again will not do a loan with unison as a lien holder. They are a smart, sophisticated predatory lender (not a loan). Period. I lost my only asset in ****************. Hopefully Ill win the lotto one day and all of it will go into putting them out of business to save others from their crimes. Stay away from Unison and other scum like them.

    Unison Response

    04/03/2024

    Hello there, thank you for your review. We take all customer feedback very seriously. ********************** only participates in a percentage of the equity that is created after the agreement, and the percentage varies on a sliding scale depending on the financial transaction that the customer chooses. ********************** also provides all customers an extremely thorough customer education, review, and disclosure process to ensure all customers understand the transaction and are given the opportunity to ask questions from Unison and/or to discuss their agreement with outside advisors. We are sorry you are also having a difficult time refinancing. Although we try to keep an updated list of lenders who have worked with Unison homeowners in the past, the market is always changing and there is no guarantee that lender guidelines will remain static. If a customer plans to refinance, we also recommend that homeowners do so before taking out a Unison equity sharing agreement. We invite you to reach out to our **************** Team with any further questions on this topic if you have not done so already.

    Local BBB

    BBB serving the San Francisco Bay Area and Northern Coastal California

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.