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          Find a Location

          Mynd has 11 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileMynd

            Property Management
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Additional business information

            Government Actions:
            Government Action: BBB reports on known government actions involving business’ marketplace conduct:
            Department of Real Estate vs. Mynd Management Inc.
            On March 10, 2021, the Department of Real Estate filed an accusation (case H-12497SF) against Mynd Management, Inc. (MMI) along with the designated broker officer of MMI (Respondents).
              
            The accusation stems from audits conducted of MMI records intermittently between April 7, 2020, through May 29, 2020, covering the period 9/1/2018 through 1/31/2020. An accountability was performed on 5 separate trust accounts each showing a shortage in the account. It is alleged that the shortages to the accounts were done without first obtaining written permission from the owners of the trust funds accounts allowing balances to drop below accountability. It was also alleged that the respondents received undisclosed compensation from Wells Fargo Bank but did not disclose this to property owners as well as the broker did not exercise reasonable supervision over the accounts.
             
             On April 18, 2022, Mynd Management entered into an agreement to settle the above allegations.  According to the settlement agreement, licensing for Mynd Management and the designated broker officer of MMI are suspended for 60 days.  Thirty days of the suspension is stayed, provided that MMI and the broker pays a $1500.00 penalty.  Additionally, the broker and Mynd Management must pay a combined total of $17,857.40, for audits and cost of conducting the investigation.  
            See all additional business information

            Contact Information

            1611 Telegraph Avenue 1200

            Oakland, CA 94612-2130

            Visit Website
            (833) 367-6963

            Customer Reviews

            2.61/5

            Average of 422 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            393 complaints closed in last 3 years

            123 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA

            Accredited Since: 4/14/2017

            Years in Business: 8

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Mynd is a property management company focused on providing high quality services to residents and owners of multifamily buildings in the Bay Area.

            Business Details

            This is a multi-location business.

            Find a Location

            Mynd has 11 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              1611 Telegraph Avenue 1200, Oakland, CA 94612-2130
              BBB File Opened:
              1/12/2017
              Years in Business:
              8
              Business Started:
              4/20/2016
              Business Incorporated:
              4/20/2016
              Accredited Since:
              4/14/2017
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of 02014508 for this business, issued by Bureau of Real Estate

              These agencies may include:

              Bureau of Real Estate

              1515 Clay St Ste 702

              Oakland CA 94612

              (510) 622-2552

              http://www2.dre.ca.gov/PublicASP/pplinfo.asp?License_id=

              Type of Entity:
              Corporation
              Number of Employees:
              900
              Alternate Business Name
              • Mynd Management, Inc.
              Contact Information

              Principal

              • Sass Gillies, Marketing Manager

              Customer Contact

              • Sass Gillies, Marketing Manager
              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Property management

              Customer Complaints

              393 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              08/23/2024

              Complaint Type:
              Product Issues
              Status:
              Answered
              I rented for 2 years from Mynd, upon departure there walk through found items that were simply non existent. They cleaned pet odors in the garage when I never had a pet nor did a pet ever step foot in the garage. I was told they need to remove the curtain rods and repair the holes, the rods were there before I moved in. I was charged a cleaning fee of 450 dollars after I paid a cleaning company before leaving the rental. If feels like this is a fraudulent way for Mynd to make additional money by ****** and diming items found. They charged me almost 1600 dollars. Their customer support is non existent and you are forced to communicate with a useless bot.
              Read More
              Read 392 More Complaints

              Customer Reviews

              422 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              James H

              09/18/2024

              Terrible company to rent from! They do not care about there tenants at all, when you need service done it takes forever to get someone to actually help and when they will finally get a company to do the work it is ALWAYS the absolute cheapest laziest labor Ive ever seen. We experienced our AC broke and leaked from our ceiling and it was about to fall through and it took a days to get someone out to help and that is in ******* in late August..
              Read 421 More Customer Reviews

              Local BBB

              BBB serving the San Francisco Bay Area and Northern Coastal California

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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