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Find a Location

Mynd has 11 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Mynd

      1611 Telegraph Avenue 1200 Oakland, CA 94612-2130

      BBB Accredited Business
    • Empire Industries, LLC

      5225 Katy Fwy Ste 202 Houston, TX 77007-2289

    • Mynd Property Management

      1575 Delucchi Ln Ste 103 Reno, NV 89502-6580

    • Mynd

      Mesa, AZ 85215-1148

    • Mynd

      4400 NE 77th Ave Ste 275 Vancouver, WA 98662-6857

    Business ProfileforMynd

    Property Management
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Additional business information

    Government Actions:
    Government Action: BBB reports on known government actions involving business’ marketplace conduct:
    Department of Real Estate vs. Mynd Management Inc.
    On March 10, 2021, the Department of Real Estate filed an accusation (case H-12497SF) against Mynd Management, Inc. (MMI) along with the designated broker officer of MMI (Respondents).
      
    The accusation stems from audits conducted of MMI records intermittently between April 7, 2020, through May 29, 2020, covering the period 9/1/2018 through 1/31/2020. An accountability was performed on 5 separate trust accounts each showing a shortage in the account. It is alleged that the shortages to the accounts were done without first obtaining written permission from the owners of the trust funds accounts allowing balances to drop below accountability. It was also alleged that the respondents received undisclosed compensation from Wells Fargo Bank but did not disclose this to property owners as well as the broker did not exercise reasonable supervision over the accounts.
     
     On April 18, 2022, Mynd Management entered into an agreement to settle the above allegations.  According to the settlement agreement, licensing for Mynd Management and the designated broker officer of MMI are suspended for 60 days.  Thirty days of the suspension is stayed, provided that MMI and the broker pays a $1500.00 penalty.  Additionally, the broker and Mynd Management must pay a combined total of $17,857.40, for audits and cost of conducting the investigation.  
    See all additional business information

    At-a-glance

    Customer Reviews

    2.64/5stars

    Average of 415 Customer Reviews

    Customer Complaints

    384 complaints closed in last 3 years

    159 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 4/14/2017

    Years in Business: 8

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Mynd is a property management company focused on providing high quality services to residents and owners of multifamily buildings in the Bay Area.

    Business Details

    This is a multi-location business.

    Find a Location

    Mynd has 11 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Mynd

        1611 Telegraph Avenue 1200 Oakland, CA 94612-2130

        BBB Accredited Business
      • Empire Industries, LLC

        5225 Katy Fwy Ste 202 Houston, TX 77007-2289

      • Mynd Property Management

        1575 Delucchi Ln Ste 103 Reno, NV 89502-6580

      • Mynd

        Mesa, AZ 85215-1148

      • Mynd

        4400 NE 77th Ave Ste 275 Vancouver, WA 98662-6857

      Headquarters
      1611 Telegraph Avenue 1200, Oakland, CA 94612-2130
      BBB File Opened:
      1/12/2017
      Years in Business:
      8
      Business Started:
      4/20/2016
      Business Incorporated:
      4/20/2016
      Accredited Since:
      4/14/2017
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of 02014508 for this business, issued by Bureau of Real Estate. The expiration date of this license is 8/12/2024.

      These agencies may include:

      Bureau of Real Estate

      1515 Clay St Ste 702

      Oakland CA 94612

      (510) 622-2552

      http://www2.dre.ca.gov/PublicASP/pplinfo.asp?License_id=

      Type of Entity:
      Corporation
      Number of Employees:
      900
      Alternate Business Name
      • Mynd Management, Inc.
      Contact Information

      Principal

      • Sass Gillies, Marketing Manager

      Customer Contact

      • Sass Gillies, Marketing Manager

      Industry Tip

      BBB Tip: Property management

      Customer Complaints

      384 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/10/2024

      Complaint Type:
      Product Issues
      Status:
      Answered
      We moved out of our house we rented from Mynd on March 18th 2024. We paid a security deposit of $2050 when we moved in April 2022. We were charged the following fees that were deducted from our security deposit that are on the account and we are showing a balance owed due to this. $450 fee for blinds. There was only one blind that was missing a piece. $89 for trash out. We did not leave any trash in the bins to be taken out. Nor did we leave any trash in the house when we left. $49 for a lightbulb. We replaced all of the missing and broken lightbulbs before we moved out. $1382.88 for paint prorated amount (13 of 36 months). According to Mynd's own standards of wear and tear, we were within these standards. There was no extensive damage to the paint beyond standard wear and tear. Mynd provides a handbook for move out instructions and we left the house and paint in conditions that were not beyond normal wear and tear. We are asking for these charges to be removed and to receive the appropriate amount of $1675 for our security deposit ($2050 security deposit - $375 cleaning fee = $1675).
      Read More

      Customer Reviews

      415 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      fee m

      5 stars

      04/20/2024

      if u find a good/new property they are ok i rented a townhouse and its nice

      Local BBB

      BBB serving the San Francisco Bay Area and Northern Coastal California

      BBB Reports On

      BBB reports on known marketplace practices.

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