BBB Business Review

Is this your Business?

BBB Accredited Business since 02/26/2010

Zenni Optical

Phone: (800) 211-2105Fax: (415) 883-7020View Additional Phone Numbers448 Ignacio Blvd Ste 332, NovatoCA 94949-6085View Additional Email Addresses

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Description

This company offers prescription eye glasses.

BBB Accreditation

A BBB Accredited Business since 02/26/2010

BBB has determined that Zenni Optical meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Zenni Optical's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 161 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

161 complaints closed with BBB in last 3 years | 72 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues4
Billing / Collection Issues7
Guarantee / Warranty Issues56
Problems with Product / Service94
Delivery Issues0
Total Closed Complaints 161

Additional Complaint Information

Complaints on file with BBB concern the company's refusal to issue refunds for incorrect orders. BBB suggests consumer read the company's return policy on their website at:
http://www.zennioptical.com/faq/what-is-your-return-policy?count=11&subcount=1#faqTopic for a clear understanding of the policy.

BBB also suggests you read the company's 'How To' page located at: http://www.zennioptical.com/howto

Customer Reviews Summary Read customer reviews

1 Customer Review Customer Reviews on Zenni Optical

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1 Customer Review

Additional Information

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BBB file opened: 12/16/2003Business started: 04/19/2003
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Food and Drug Administration
10903 New Hampshire Ave
Silver Spring, MD 20993
(888) 463-6332
http://www.fda.gov

BBB records show a license number of 3005211969 for this company, issued by Food and Drug Administration. Their web address is http://www.fda.gov.

Type of Entity

Corporation

Incorporated: January 2012, CA

Number of Employees

267

Business Category

Optical Equipment & Supplies, Internet Shopping, Eyesight Training, Sunglasses, Optical Goods - Retail

Alternate Business Names
Zenni Optical, Inc.

Customer Review Rating plus BBB Rating Summary

Zenni Optical has received 4.40 out of 5 stars based on 1 Customer Review and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.