BBB Accredited Business since 02/26/2010
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company offers prescription eye glasses.
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A BBB Accredited Business since 02/26/2010
BBB has determined that Zenni Optical meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised Zenni Optical's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 161 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||4|
|Billing / Collection Issues||7|
|Guarantee / Warranty Issues||56|
|Problems with Product / Service||94|
|Total Closed Complaints||161|
Additional Complaint Information
Complaints on file with BBB concern the company's refusal to issue refunds for incorrect orders. BBB suggests consumer read the company's return policy on their website at:
http://www.zennioptical.com/faq/what-is-your-return-policy?count=11&subcount=1#faqTopic for a clear understanding of the policy.
BBB also suggests you read the company's 'How To' page located at: http://www.zennioptical.com/howto
Customer Reviews Summary Read customer reviews
1 Customer Review Customer Reviews on Zenni Optical
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1 Customer Review|
Licensing, Bonding or Registration
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:Food and Drug Administration
10903 New Hampshire Ave
Silver Spring, MD 20993
BBB records show a license number of 3005211969 for this company, issued by Food and Drug Administration. Their web address is http://www.fda.gov.
Type of Entity
Incorporated: January 2012, CA
Number of Employees
Optical Equipment & Supplies, Internet Shopping, Eyesight Training, Sunglasses, Optical Goods - Retail
Alternate Business NamesZenni Optical, Inc.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview