BBB Accredited Business sinceAdditional Locations
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Indiegogo is a crowdfunding platform used by individuals or businesses to raise money for various causes, and allows others to fund ideas they care about.
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A BBB Accredited Business since
BBB has determined that Indiegogo meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Indiegogo include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 209 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||149|
|Total Closed Complaints||209|
Additional Complaint Information
Consumer complaints state concerns with paying money to fund projects for products that do not end up being made. Consumers do not receive the product they paid to fund or a refund.
Indiegogo is a platform that empowers people to mobilize the global community to fund their ideas and share in their successes. Whether a campaign is entrepreneurial, creative or cause-related, Indiegogo is open to anyone ready to act on their aspirations. This gives our community the chance to fund what they care about most, without having to conform to any mold.
Many campaigns offer perks in exchange for different contribution amounts. It's important to note that Indiegogo is not able to guarantee that perks will be delivered or deemed satisfactory.
Indiegogo encourages all potential contributors carefully evaluate campaigns prior to contributing. We've compiled a list of considerations for you to use as a starting point: http://support.indiegogo.com/hc/en-us/articles/526816-How-to-Evaluate-a-Campaign
The nature of crowdfunding is such that campaigns on Indiegogo are raising funds for work-in-progress projects, ideas, or causes. Claiming a perk on Indiegogo is not the same as buying something online. Because projects may still be in their early stages, many things can happen between the time the project is raising funds and the expected project release date. While your contribution brings the campaign idea closer to becoming reality, there's always the chance that a project may end up falling through, and the campaign owner may not be able to offer their contributors the perks they'd originally promised. We always recommend opening up a conversation with the campaign owner if you have any question about what will happen to your contribution if the campaign owner is unable to raise the funds they need to complete their project.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||10|
Type of Entity
Number of Employees
Service AreaThis business service area covers San Francisco, Oakland, Fremont, Santa Rosa, Hayward, Concord, Berkeley, Richmond, Antioch, Daly City, San Mateo, Vacaville, San Leandro, Livermore, Napa, Sonoma, Vallejo, San Rafael, San Mateo, Walnut Creek
Alternate Business NamesButterfleye Indiegogo, Inc.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview