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Description

Indiegogo is a crowdfunding platform used by individuals or businesses to raise money for various causes, and allows others to fund ideas they care about.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Indiegogo meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Indiegogo include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 209 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

209 complaints closed with BBB in last 3 years | 119 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 17
Billing/Collection Issues 13
Delivery Issues 21
Guarantee/Warranty Issues 9
Problems with Product/Service 149
Total Closed Complaints 209

Additional Complaint Information

Consumer complaints state concerns with paying money to fund projects for products that do not end up being made. Consumers do not receive the product they paid to fund or a refund.

Per Indiegogo:

Indiegogo is a platform that empowers people to mobilize the global community to fund their ideas and share in their successes. Whether a campaign is entrepreneurial, creative or cause-related, Indiegogo is open to anyone ready to act on their aspirations. This gives our community the chance to fund what they care about most, without having to conform to any mold.

Many campaigns offer perks in exchange for different contribution amounts. It's important to note that Indiegogo is not able to guarantee that perks will be delivered or deemed satisfactory.

Indiegogo encourages all potential contributors carefully evaluate campaigns prior to contributing. We've compiled a list of considerations for you to use as a starting point: http://support.indiegogo.com/hc/en-us/articles/526816-How-to-Evaluate-a-Campaign

The nature of crowdfunding is such that campaigns on Indiegogo are raising funds for work-in-progress projects, ideas, or causes. Claiming a perk on Indiegogo is not the same as buying something online. Because projects may still be in their early stages, many things can happen between the time the project is raising funds and the expected project release date. While your contribution brings the campaign idea closer to becoming reality, there's always the chance that a project may end up falling through, and the campaign owner may not be able to offer their contributors the perks they'd originally promised. We always recommend opening up a conversation with the campaign owner if you have any question about what will happen to your contribution if the campaign owner is unable to raise the funds they need to complete their project.

For more information, please refer to our Terms of Use (https://www.indiegogo.com/about/terms).

Customer Reviews Summary Read customer reviews

10 Customer Reviews on Indiegogo
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 10
Total Customer Reviews 10

Additional Information

BBB file opened: February 11, 2011 Business started: 07/26/2007 Business started locally: 07/26/2007 Business incorporated 11/13/2007 in CA
Type of Entity

Corporation

Number of Employees

115

Business Category

Internet Services

Service Area
This business service area covers San Francisco, Oakland, Fremont, Santa Rosa, Hayward, Concord, Berkeley, Richmond, Antioch, Daly City, San Mateo, Vacaville, San Leandro, Livermore, Napa, Sonoma, Vallejo, San Rafael, San Mateo, Walnut Creek
Alternate Business Names
Butterfleye Indiegogo, Inc.

Customer Review Rating plus BBB Rating Summary

Indiegogo has received 3.68 out of 5 stars based on 10 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.