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          Fidelity National Home Warranty has 1 locations, listed below.

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            Business ProfileFidelity National Home Warranty

            Home Warranty Plans
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            1200 Concord Ave Ste 400

            Concord, CA 94520-4953

            Visit Website
            (800) 862-6837

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            Customer Reviews

            1.27/5

            Average of 394 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1,640 complaints closed in last 3 years

            304 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 8/12/2005

            Years in Business: 40

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Fidelity National Home Warranty offers home warranty services.

            Products & Services

            Services include but are not limited to plumbing, electrical, central heating systems and household appliances.

            Business Details

            Headquarters
            1200 Concord Ave Ste 400, Concord, CA 94520-4953
            BBB File Opened:
            1/15/2003
            Years in Business:
            40
            Business Started:
            3/30/1984
            Business Started Locally:
            3/30/1984
            Business Incorporated:
            3/30/1984
            Accredited Since:
            8/12/2005
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Number of Employees:
            5000
            Alternate Business Name
            • FNHW
            • Fidelity Home Warranty
            • Alliance Home Warranty Company
            • Chicago Home Warranty
            Business Management
            • Mr. Sarj Patel, CFO
            • Ms. Adrienne Wilson Giacalone, Vice President of Customer Care
            • Ms. Natalie Beckerman, COO
            • Ms. Susan Apodaca, Vice President of Customer Service
            • Mr. Luis Dela Rocca, Operations Coordinator
            Contact Information

            Customer Contact

            • Ms. Adrienne Wilson Giacalone, Vice President of Customer Care
            • Ms. Natalie Beckerman, COO
            • Ms. Susan Apodaca, Vice President of Customer Service
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Purchasing home warranties

            Customer Complaints

            1,640 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/11/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            I have paid $2,900 for an extended warranty thinking it was going to be like the website stated "giving you the "Ultimate Peace of Mind" protection." This has been nothing but opposite of peace, what does exactly this warranty do? NOTHING. They keep giving me the run around, I have a *** and there has been many settlements with it. The warranty is telling me one thing and telling my dealership another thing. They claim they need to know where the oil is going so they want my dealership to do an ENTIRE breakdown of my car which I have to pay upfront and my warranty wont even cover it and its not even a guarantee they'll pay for my engine. I already paid for a top engine cleaning which *** said it should fix the problem but it didn't. I dont know what to do because I love my car and I cant keep affording it when i though my warranty would at least help take care of it.
            Read More
            Read 1639 More Complaints

            Customer Reviews

            394 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            ELIZABETH M

            04/23/2024

            I got this home warranty for my first year moving into a home. My A/C unit went out, I called the 24/7 hotline number, after being redirected by a virtual tool for 10 minutes and being on hold for another 10, all I wanted was to speak to a representative, but I was hung up randomly. I waited for the following morning to be able to get help hopefully and I was met with an employee with a strong accent, who was also unclear with me about when I would be helped. This has been the most frustrating experience for me, I was charged $85 and still have not heard back from anyone for servicing.
            Read 393 More Customer Reviews

            Local BBB

            BBB serving the San Francisco Bay Area and Northern Coastal California

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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