Business ProfileforAllstate Protection Plans

Backgound I bought some carpet in 2023 from NFM (see receipt) and they sold us the insurance of SquareTrade to cover stains (see attachment 1 from coverage from NFM ads and another terms from their policy).Some months ago (Proably April 24) dust accidently fell down from the ** vent to the carpet (some guys where cleaning the ** ducts) and carpet of 1 room got Stained (see photo). So, I filed a claim to SquareTrade in about 2 weeks.Reasons - Why I said they are BAD?1. Horrible claim process: The phone service asked me to go to claim online and their website told me to call. Back and forth, back and forth. you must file the claim online, and you have to call this number instead (See attachment). First, they were not able to locate the purchase, later they were not able locate the claim case (see attachment), after that they were not able to find the material uploaded even though the system email did confirm that the material has been received. It felt like they purposely try wear down your patience. Yet they claim it is Easy online claims. (see attachment). 2. your claim is too late after about 2 months of back and forth between the online claim process and the phone cliam, they finallly begain to address the claim, but just told me that my claim was too late. Only after I showed them the written record from 2 monthes ago, them began to acknowledge it was their system fault.3. We will come back to you. But NEVER came back though verbally promised at least 2 times. First they promised to send to me the terms. I waited 1-2 month. Nothing happened. So, I called them again last week, I waited over the phone for them to email the terms and conditions. After reading the terms, I expressed my dispute, they said someone would come back to me within 1-2 days. No one came back. That is why I decide to post this.Either they have horrible management, or evil intention. Or both.