BBB Business Review

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BBB Accredited Business since 02/20/2007

SquareTrade, Inc. (Headquarters)

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Phone: (800) 686-6007Fax: (415) 541-1003360 3rd Street #6, San FranciscoCA 94107-1213

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Description

This firm offers online shopping services including merchant verification and post purchase protection.

BBB Accreditation

A BBB Accredited Business since 02/20/2007

BBB has determined that SquareTrade, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised SquareTrade, Inc.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 641 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

641 complaints closed with BBB in last 3 years | 380 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues31
Billing / Collection Issues37
Delivery Issues43
Guarantee / Warranty Issues18
Problems with Product / Service512
Total Closed Complaints 641

Customer Reviews Summary Read customer reviews

29 Customer Reviews Customer Reviews on SquareTrade, Inc.

Customer Experience Total Customer Reviews
Positive Experience 18
Neutral Experience 1
Negative Experience 10
Total Customer Reviews 29 Customer Reviews

Additional Information

top
BBB file opened: 03/08/2001Business started: 08/19/1999
Type of Entity

Corporation

Incorporated: August 1999, DE

Business Management
Principal: Ms. Ashley Foster (Resolution Manager)Ms. Priya Shah (Director)
Contact Information
Customer Contact: Mr Chris Constantouros (Resolution Specialist)
Number of Employees

150

Business Category

Extended Warranty Contract Service Companies, Internet Shopping

Industry Tips
Contracts

Customer Review Rating plus BBB Rating Summary

SquareTrade, Inc. has received 4.78 out of 5 stars based on 29 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.