BBB Accredited Business since 02/20/2007
SquareTrade, Inc. (Headquarters)Find a Location
Phone: (800) 686-6007Fax: (415) 541-1003360 3rd Street #6, San Francisco, CA 94107-1213
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This firm offers online shopping services including merchant verification and post purchase protection.
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A BBB Accredited Business since 02/20/2007
BBB has determined that SquareTrade, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised SquareTrade, Inc.'s rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 641 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||31|
|Billing / Collection Issues||37|
|Guarantee / Warranty Issues||18|
|Problems with Product / Service||512|
|Total Closed Complaints||641|
Customer Reviews Summary Read customer reviews
29 Customer Reviews Customer Reviews on SquareTrade, Inc.
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||29 Customer Reviews|
Type of Entity
Incorporated: August 1999, DE
Business ManagementPrincipal: Ms. Ashley Foster (Resolution Manager)Ms. Priya Shah (Director)
Contact InformationCustomer Contact: Mr Chris Constantouros (Resolution Specialist)
Number of Employees
Extended Warranty Contract Service Companies, Internet Shopping
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview