BBB Business Review
BBB Accredited Business since 02/20/2007
SquareTrade, Inc. (Headquarters)
Find a LocationPhone: (800) 686-6007Fax: (415) 541-1003View Additional Phone Numbers575 Market St 10th Fl, San Francisco, CA 94105-2854www.squaretrade.com
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BBB Accreditation
A BBB Accredited Business since 02/20/2007
BBB has determined that SquareTrade, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
1 of 4 Locations are BBB Accredited
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Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised SquareTrade, Inc.'s rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 92 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Complaints indicate concerns about claims that online sellers had a large amount of insurance backed by Square Trade. Square Trade has informed us that they have been the victim of fraudulent activity using their name, email and Square Trade Seal.
Square Trade has issued a fraud alert to all consumers on their website www.squaretrade.com.
According to the company, Square Trade will never act as an escrow agent for a seller and will never hold money on behalf of an auction or seller. Also, claims of large insurance backing are usually untrue. Scam emails will often make false claims that the seller is backed by a large "protection account" or by 3rd party insurance. Verify such claims with the 3rd party. Square Trade advises not to send money to Western Union/Money Gram/Wire Transfer. Square Trade never takes payment on behalf of the seller. Scam emails often request the consumer to pay via a money transfer service.
Square Trade is currently working with several law enforcement agencies to resolve this issue.
The bureau encourages consumers to review Square Trade's website if you think you may the victim of fraudulent activity.
Customer Complaints Summary
| Complaint Type | Total Closed Complaints |
|---|---|
| Advertising / Sales Issues | 10 |
| Billing / Collection Issues | 4 |
| Guarantee / Warranty Issues | 45 |
| Problems with Product / Service | 33 |
| Delivery Issues | 0 |
| Total Closed Complaints | 92 |
Complaint Details | Definitions | BBB Complaint Process | File a Complaint
Additional Information
topType of Entity
Corporation
Incorporated: August 1999, DE
Contact Information
Principal: Mr. Steve Abernethy (CEO)Customer Contact: Mr. Kord Hamilton (Customer Experience Manager)Ms. Karen Hagewood (Chief Legal Council)Number of Employees
53
Business Category
Extended Warranty Contract Service Companies, Internet Shopping
Products & Services
This firm offers online shopping services including merchant verification and post purchase protection.
BBB Program Participation
This company has agreed to use special procedures including arbitration, if necessary, to resolve disputes through their participation in the following programs: BBB Identification, BBBOnLine.Industry Tips
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LocationsX
4 Locations
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THIS LOCATION IS NOT BBB ACCREDITED
67 Fairbanks Avenue
Irvine, CA 92618Directions
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575 Market St 10th Fl
San Francisco, CA 94105-2854(415) 241-1019Directions
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THIS LOCATION IS NOT BBB ACCREDITED
2173 NW 99th Ave.
Miami, FL 33172Directions
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THIS LOCATION IS NOT BBB ACCREDITED
48 E. Market Street
Spencer, IN 47460Directions
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in the San Francisco Bay Area and Northern Coastal California. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*SquareTrade, Inc. is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Extended Warranty Contract Service Companies
ContractsHome Warranties
Know the Facts about Auto Service Contracts
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.