BBB Business Review
BBB Accredited Business since 07/27/2009
Aon Hewitt Navigators Insurance Services, Inc.
Phone: (800) 944-6955Fax: (415) 861-3006View Additional Phone Numbers199 Fremont St Fl 15, San Francisco, CA 94105-2299Shirlene.Tameta@aonhewitt.com
BBB Accreditation
A BBB Accredited Business since 07/27/2009
BBB has determined that Aon Hewitt Navigators Insurance Services, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered Aon Hewitt Navigators Insurance Services, Inc.'s rating include:
- Length of time business has been operating.
Factors that raised Aon Hewitt Navigators Insurance Services, Inc.'s rating include:
- Complaint volume filed with BBB for business of this size.
- Response to 8 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary
| Complaint Type | Total Closed Complaints |
|---|---|
| Problems with Product / Service | 8 |
| Advertising / Sales Issues | 0 |
| Billing / Collection Issues | 0 |
| Delivery Issues | 0 |
| Guarantee / Warranty Issues | 0 |
| Total Closed Complaints | 8 |
Complaint Details | Definitions | BBB Complaint Process | File a Complaint
Additional Information
topLicensing
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
California Department of Insurance300 S Spring St, South Tower
Los Angeles, CA90013-1230
(800) 927-4357
http://www.insurance.ca.gov
BBB records show a license number of 0E88895 for this company.
Type: Dept of InsuranceCheck License Status: Click here to view license info
Please note that governmental licensing information may not be current.
BBB records show a license number of 0E97576 for this company.
Type: Dept of InsuranceCheck License Status: Click here to view license info
Please note that governmental licensing information may not be current.
Type of Entity
Corporation
Incorporated: August 2005, CA
Contact Information
Primary Contact: Mr. Tim Keohane (Vice President)Ms. Shirlene Tameta (Enrollment Lead)Number of Employees
75
Business Category
Educational Consultants, Insurance Services
Products & Services
This company offers assistance to Seniors in navigating Medicare health insurance, finding resources for senior citizens to learn about their Medicare insurance options and enroll in one that fits their needs and budget.
Service Area
This company services nationwide.
Alternate Business Names
Hewitt Health Navigators Insurance ServicesBBB Program Participation
Aon Hewitt Navigators Insurance Services, Inc. participates in the BBB Identification Program and has agreed to use special procedures including arbitration, if necessary, to resolve disputes.Industry Tips
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LocationsX
1 Locations
-
199 Fremont St Fl 15
San Francisco, CA 94105-2299(800) 236-4613
(800) 944-6955
(800) 928-8027
(800) 928-7959
(800) 928-7948
(800) 928-7936
(800) 928-7899
(800) 350-1801
(800) 350-1671
(800) 350-1651
(800) 350-1585
(800) 350-1470
(800) 350-1309
(800) 350-1675
(800) 350-1262
(800) 350-1249
(800) 350-1241
(800) 505-3575
(800) 505-8575
(800) 988-4955
(800) 977-0155
(800) 985-7955
(800) 975-0355
(800) 975-9655
(800) 505-8515
888-50-PARTD
888-40-PARTD
866-91-LEARN
866-493-HELP
866-55-4DRUG
866-54-4DRUG
(888) 628-0019
(888) 628-0075
(888) 628-0076
(888) 628-0077
(888) 628-0078
(888) 628-0079
(888) 628-0080
(888) 328-0081
(888) 628-0082
(888) 628-0484
(888) 628-2385
(888) 628-2388
(888) 628-2389
(888) 628-2390
(888) 628-2391
(888) 628-2393
(888) 628-2394
(888) 628-2395
(888) 628-2396
(888) 628-2397
(800) 319-1383Directions
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in the San Francisco Bay Area and Northern Coastal California. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Aon Hewitt Navigators Insurance Services, Inc. is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
Additional Phone Numbers
- (800) 236-4613
- (800) 928-8027
- (800) 928-7959
- (800) 928-7948
- (800) 928-7936
- (800) 928-7899
- (800) 350-1801
- (800) 350-1671
- (800) 350-1651
- (800) 350-1585
- (800) 350-1470
- (800) 350-1309
- (800) 350-1675
- (800) 350-1262
- (800) 350-1249
- (800) 350-1241
- (800) 505-3575
- (800) 505-8575
- (800) 988-4955
- (800) 977-0155
- (800) 985-7955
- (800) 975-0355
- (800) 975-9655
- (800) 505-8515
- 888-50-PARTD
- 888-40-PARTD
- 866-91-LEARN
- 866-493-HELP
- 866-55-4DRUG
- 866-54-4DRUG
- (888) 628-0019
- (888) 628-0075
- (888) 628-0076
- (888) 628-0077
- (888) 628-0078
- (888) 628-0079
- (888) 628-0080
- (888) 328-0081
- (888) 628-0082
- (888) 628-0484
- (888) 628-2385
- (888) 628-2388
- (888) 628-2389
- (888) 628-2390
- (888) 628-2391
- (888) 628-2393
- (888) 628-2394
- (888) 628-2395
- (888) 628-2396
- (888) 628-2397
- (800) 319-1383
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Educational Consultants
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Finding a Tutor
Fraudulent Health Insurance a Growing Problem
The Search for College Funding Requires Homework
Tips on Purchasing Identity Theft Insurance
Travel Insurance - Is it Necessary?
Will Your Auto Insurance Weather the Storm?
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.