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Description

This company offers credit card processing and other business services.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Square, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Square, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1445 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1445 complaints closed with BBB in last 3 years | 758 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 447
Billing/Collection Issues 312
Delivery Issues 66
Guarantee/Warranty Issues 33
Problems with Product/Service 587
Total Closed Complaints 1445

Additional Complaint Information


A review of this company’s complaints was done in April 2016. Complaints processed by BBB state that Square customer accounts are suspended with funds not becoming available for 90 days.

BBB urges potential customers to read Square’s user agreements located at: https://squareup.com/legal/ua  which explains the company’s policy for account verification and possible suspension.

Customer Reviews Summary Read customer reviews

60 Customer Reviews on Square, Inc.
Customer Experience Total Customer Reviews
Positive Experience 4
Neutral Experience 1
Negative Experience 55
Total Customer Reviews 60

Additional Information

BBB file opened: December 10, 2010 Business started: 06/17/2009 Business started locally: 06/17/2009 Business incorporated 06/17/2009 in DE
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Business Oversight
1515 K Street Suite 200, Sacramento CA 95814
http://www.dbo.ca.gov/fsd/licensees/default.asp?flag=1&srchtyp=contains&licstatus=active&busname=&id=
Phone Number: (866) 275-2677
Natalie.Rios@dbo.ca.gov
The number is 2458.

Type of Entity

Corporation

Business Management
Mr. Jack Dorsey, CEO
Contact Information
Principal: Mr. Jack Dorsey, CEO
Number of Employees

500

Business Category

Credit Card - Merchant Services Payroll Service

Service Area
Area Business Services: Global
Alternate Business Names
Square Square Card Services
Additional Information

Square has requested that consumers who wish to reach the company visit the Support Center at https://squareup.com/help. Or consumers may contact 855-700-6000. This phone number has recorded information. On February 17, 2016 BBB was notified that consumers are receiving emails from Square Up notifying consumers of pending actions against their bank accounts.

BBB reached out to Square and was notified that this is a Phishing Scam. The company request that consumers who receive this email report the incident to them via email: spoof@squareup.com

BBB suggest that consumers not reply to the message or give out personal or sensitive information. Do not click on any links or open an attachments.

Additional Information

Square has requested that consumers who wish to reach the company visit the Support Center at https://squareup.com/help. Or consumers may contact 855-700-6000. This phone number has recorded information. On February 17, 2016 BBB was notified that consumers are receiving emails from Square Up notifying consumers of pending actions against their bank accounts.

BBB reached out to Square and was notified that this is a Phishing Scam. The company request that consumers who receive this email report the incident to them via email: spoof@squareup.com

BBB suggest that consumers not reply to the message or give out personal or sensitive information. Do not click on any links or open an attachments.


Customer Review Rating plus BBB Rating Summary

Square, Inc. has received 3.78 out of 5 stars based on 60 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.