Business ProfileforCal Coast Credit Service, Inc.

I had a medical emergency last year while I was out of town. I received a bill from emergency services where they had a link to a portal where I can enter my insurance information- so I did. I then got a bill from Cal Coast Credit Services saying I never paid. I let them know what happened and I had to toggle back and forth from insurance, to emergency services to them. I spoke with Legal Manager, *****************, on April 27,2023 where he was more than willing to help and that although it wasnt regular practice for them to file a claim with the insurance, he would take care of it and that if I didnt hear from him is because it was solved. I have an email string where he even asked me for my insurance information. Five months later, I get a call from one of their reps asking for payment. I was surprised and told her what had happened. I get a very aggressive call from ***************** denying we had a conversation and that I still owed the money. He was incredibly rude and loud.The representative let me know he never documented our call in April or noted any conversations we had. This is extremely unprofessional and an enormous lack of empathy. I sincerely hope that any agencies doing business with them reconsider due to their lack of professionalism and follow through.