BBB Accredited Business since
Phone: (888) 552-2572 Fax: (650) 369-4940 50 Woodside Plz STE 111, Redwood City, CA 94061
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company sells artificial Christmas Trees, Christmas Lights & Decorations, Artificial Flowers, Plants & Trees, wreaths, garlands and other holiday home dÃ©cor online.
Request a Quote
A BBB Accredited Business since
BBB has determined that Balsam Hill, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||101|
|Total Closed Complaints||150|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||10|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Thomas Harman, CEO Ms. Katie Ford, Manager
Number of Employees
Christmas Trees Artificial Flowers, Plants & Trees Christmas Lights & Decorations
Refund and Exchange PolicyREFUND: If you are not completely satisfied with your purchase, you may return it within 30 days of receipt or prior to December 25th (whichever comes first), for a credit, less any applicable shipping and handling charges. Please note to be eligible for a credit, your returned goods must be in transit to our designated Balsam Hill™ Return Center within 30 days of you receiving your order. If you prefer to exchange your product, please see our Exchange Policy.
If you would like to exchange your purchase, you may do so in the first 30 days for another like item. You may contact our Customer Service Team by email at Customer Service or by phone at 888-55-BALSAM (888-552-2572).
Service AreaThis business service area covers the US
Alternate Business NamesBalsam Hill Christmas Tree Company
Products & Services
Balsam Hill™ creates realistic artificial Christmas trees. Designed by Balsam Hill exclusively for our customers, each Balsam Hill Christmas tree is crafted for exceptional quality, beauty and convenience.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview