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BBB Accredited Business since

Balsam Hill, LLC

Phone: (888) 552-2572 Fax: (650) 369-4940 50 Woodside Plz STE 111, Redwood City, CA 94061

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company sells artificial Christmas Trees, Christmas Lights & Decorations, Artificial Flowers, Plants & Trees, wreaths, garlands and other holiday home décor online.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Balsam Hill, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

150 complaints closed with BBB in last 3 years | 33 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 5
Delivery Issues 4
Guarantee/Warranty Issues 37
Problems with Product/Service 101
Total Closed Complaints 150

Customer Reviews Summary Read customer reviews

10 Customer Reviews on Balsam Hill, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 10
Total Customer Reviews 10

Additional Information

BBB file opened: November 05, 2007 Business started: 08/11/2006 Business started locally: 08/11/2006 Business incorporated 08/17/2006 in DE
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Thomas Harman, CEO Ms. Katie Ford, Manager
Contact Information
Customer Contact: Ms. Katie Ford, Manager
Principal: Mr. Thomas Harman, CEO
Number of Employees


Business Category

Christmas Trees Artificial Flowers, Plants & Trees Christmas Lights & Decorations

Refund and Exchange Policy
REFUND: If you are not completely satisfied with your purchase, you may return it within 30 days of receipt or prior to December 25th (whichever comes first), for a credit, less any applicable shipping and handling charges. Please note to be eligible for a credit, your returned goods must be in transit to our designated Balsam Hill™ Return Center within 30 days of you receiving your order. If you prefer to exchange your product, please see our Exchange Policy.
If you would like to exchange your purchase, you may do so in the first 30 days for another like item. You may contact our Customer Service Team by email at Customer Service or by phone at 888-55-BALSAM (888-552-2572).
Service Area
This business service area covers the US
Alternate Business Names
Balsam Hill Christmas Tree Company
Products & Services

Balsam Hill™ creates realistic artificial Christmas trees. Designed by Balsam Hill exclusively for our customers, each Balsam Hill Christmas tree is crafted for exceptional quality, beauty and convenience.

Customer Review Rating plus BBB Rating Summary

Balsam Hill, LLC has received 3.68 out of 5 stars based on 10 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.