BBB Business Review

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BBB Accredited Business since 10/30/2013

Balsam Hill, LLC

Phone: (888) 552-2572Fax: (650) 369-494050 Woodside Plz STE 111, Redwood CityCA 94061-2500

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Description

This company sells artificial Christmas Trees, Christmas Lights & Decorations, Artificial Flowers, Plants & Trees, wreaths, garlands and other holiday home décor online.

BBB Accreditation

A BBB Accredited Business since 10/30/2013

BBB has determined that Balsam Hill, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Balsam Hill, LLC's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 183 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

183 complaints closed with BBB in last 3 years | 82 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues11
Billing / Collection Issues1
Delivery Issues12
Guarantee / Warranty Issues26
Problems with Product / Service133
Total Closed Complaints 183

Additional Complaint Information

Complaints received by BBB state that Balsam Hill requires customers to pay shipping charges when returning products for either a refund or exchange.

Before making purchases it is suggested that consumers read the company's return & warranty policy that states it is the customer's responsibility to pay for shipping cost to return an item. It is also stated that before a warranty authorization is given you will be asked to work with customer service to try and troubleshoot the problem as well as submit pictures and or video to the warranty department to illustrate the issues.

Customer Reviews Summary Read customer reviews

3 Customer Reviews Customer Reviews on Balsam Hill, LLC

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 3 Customer Reviews

Additional Information

top
BBB file opened: 11/05/2007Business started: 08/11/2006New Owner Date: 08/11/2006
Type of Entity

Limited Liability Company

Contact Information
Principal: Mr. Thomas Harman (CEO)Customer Contact: Ms Katie Ford
Number of Employees

101

Business Category

Christmas Trees, Christmas Lights & Decorations, Artificial Flowers, Plants & Trees

Products & Services

Balsam Hill™ creates realistic artificial Christmas trees. Designed by Balsam Hill exclusively for our customers, each Balsam Hill Christmas tree is crafted for exceptional quality, beauty and convenience.

Hours of Operation
Mon: 07:00 AM to 03:00 PMTue: 07:00 AM to 03:00 PMWed: 07:00 AM to 03:00 PMThu: 07:00 AM to 03:00 PMFri: 07:00 AM to 03:00 PMSat: ClosedSun: Closed
Refund and Exchange Policy

REFUND: If you are not completely satisfied with your purchase, you may return it within 30 days of receipt or prior to December 25th (whichever comes first), for a credit, less any applicable shipping and handling charges. Please note to be eligible for a credit, your returned goods must be in transit to our designated Balsam Hill™ Return Center within 30 days of you receiving your order. If you prefer to exchange your product, please see our Exchange Policy.
EXCHANGE:
If you would like to exchange your purchase, you may do so in the first 30 days for another like item. You may contact our Customer Service Team by email at Customer Service or by phone at 888-55-BALSAM (888-552-2572).

Service Area

This business service area covers the US

Alternate Business Names
Balsam Hill Christmas Tree Company

Customer Review Rating plus BBB Rating Summary

Balsam Hill, LLC has received 3.68 out of 5 stars based on 3 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.