BBB Accredited Business since 10/30/2013
Balsam Hill, LLC
Phone: (888) 552-2572Fax: (650) 369-494050 Woodside Plz STE 111, Redwood City, CA 94061-2500
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This company sells artificial Christmas Trees, Christmas Lights & Decorations, Artificial Flowers, Plants & Trees, wreaths, garlands and other holiday home décor online.
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A BBB Accredited Business since 10/30/2013
BBB has determined that Balsam Hill, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised Balsam Hill, LLC's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 183 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||11|
|Billing / Collection Issues||1|
|Guarantee / Warranty Issues||26|
|Problems with Product / Service||133|
|Total Closed Complaints||183|
Additional Complaint Information
Complaints received by BBB state that Balsam Hill requires customers to pay shipping charges when returning products for either a refund or exchange.
Before making purchases it is suggested that consumers read the company's return & warranty policy that states it is the customer's responsibility to pay for shipping cost to return an item. It is also stated that before a warranty authorization is given you will be asked to work with customer service to try and troubleshoot the problem as well as submit pictures and or video to the warranty department to illustrate the issues.
Customer Reviews Summary Read customer reviews
3 Customer Reviews Customer Reviews on Balsam Hill, LLC
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||3 Customer Reviews|
Type of Entity
Limited Liability Company
Contact InformationPrincipal: Mr. Thomas Harman (CEO)Customer Contact: Ms Katie Ford
Number of Employees
Christmas Trees, Christmas Lights & Decorations, Artificial Flowers, Plants & Trees
Products & Services
Balsam Hill™ creates realistic artificial Christmas trees. Designed by Balsam Hill exclusively for our customers, each Balsam Hill Christmas tree is crafted for exceptional quality, beauty and convenience.
Hours of OperationMon: 07:00 AM to 03:00 PMTue: 07:00 AM to 03:00 PMWed: 07:00 AM to 03:00 PMThu: 07:00 AM to 03:00 PMFri: 07:00 AM to 03:00 PMSat: ClosedSun: Closed
Refund and Exchange Policy
REFUND: If you are not completely satisfied with your purchase, you may return it within 30 days of receipt or prior to December 25th (whichever comes first), for a credit, less any applicable shipping and handling charges. Please note to be eligible for a credit, your returned goods must be in transit to our designated Balsam Hill™ Return Center within 30 days of you receiving your order. If you prefer to exchange your product, please see our Exchange Policy.
If you would like to exchange your purchase, you may do so in the first 30 days for another like item. You may contact our Customer Service Team by email at Customer Service or by phone at 888-55-BALSAM (888-552-2572).
This business service area covers the US
Alternate Business NamesBalsam Hill Christmas Tree Company
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview