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          Balsam Hill has 1 locations, listed below.

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            • Balsam Hill

              50 Woodside Plz STE 111 Redwood City, CA 94061-2500

              BBB Accredited Business

            Business ProfileBalsam Hill

            Christmas Tree
            BBB accredited business

            Contact Information

            50 Woodside Plz STE 111

            Redwood City, CA 94061-2500

            Visit Website
            Email this Business
            (888) 552-2572

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            Customer Reviews

            1.07/5

            Average of 135 Customer Reviews

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            Customer Complaints

            252 complaints closed in last 3 years

            89 complaints closed in last 12 months

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 10/30/2013

            Years in Business: 17

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Balsam Hill sells artificial Christmas trees, lights  and decorations, artificial flowers, plants, trees, wreaths, garlands and other holiday home decorations online.

            Products & Services

            Balsam Hill™ creates realistic artificial Christmas trees. Designed by Balsam Hill exclusively for our customers, each Balsam Hill Christmas tree is crafted for exceptional quality, beauty and convenience.

            Business Details

            Location of This Business
            50 Woodside Plz STE 111, Redwood City, CA 94061-2500
            Email this Business
            BBB File Opened:
            11/5/2007
            Years in Business:
            17
            Business Started:
            8/11/2006
            Business Started Locally:
            8/11/2006
            Business Incorporated:
            8/11/2006
            Accredited Since:
            10/30/2013
            Type of Entity:
            Limited Liability Company (LLC)
            Number of Employees:
            101
            Alternate Business Name
            • Balsam Hill Christmas Tree Company
            Business Management
            • Mr. Thomas Harman, CEO
            • Ms. Katie Ford, Manager
            • Mr. Bernie Leas, Vice President of Operations
            Contact Information

            Principal

            • Mr. Thomas Harman, CEO

            Customer Contact

            • Ms. Katie Ford, Manager
            Additional Contact Information

            Fax Numbers

            • (650) 369-4940
              Primary Fax

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying an artificial Christmas tree

            Customer Complaints

            252 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/18/2024

            Complaint Type:
            Product Issues
            Status:
            Resolved
            I wanted to flag an unfair/deceptive marketing concern with the retailer Balsam Hill. Their website advertises a $50 off coupon if you sign-up for their email list. Specifically, the language states, "Become an Insider. Get $50 off your next order when you sign up for our email list. Be in the know on exclusive offers, new arrivals, and tips for entertaining." I signed-up, but when I received the coupon, it said that I needed to spend $250 to use the coupon. This was not disclosed prior to signing-up and sharing my information with the company. I reached out to customer service and while they acknowledged the language was not forthcoming, they refused to honor the coupon as promised. I'm looking for them to honor the $50 off my purchase even though it is below the $250 threshold and to update their language so it isn't deceptive.
            Read More
            Read 251 More Complaints

            Customer Reviews

            135 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Christy W

            03/18/2024

            This is the same issue that others have reported in previous reviews. They do not offer replacement bulbs. They say they will in the next six weeks, but it has been 18 months, and I continue to get no real ETA. I have continued to email them, and I get the same response. They don't have it but will get and take the bulb to a hardware store to have them locate it. I have been unsuccessful. The base is a custom fit for Balsam Hill trees.
            Read 134 More Customer Reviews

            Local BBB

            BBB serving the San Francisco Bay Area and Northern Coastal California

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            BBB Reports On

            BBB reports on known marketplace practices.

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