Business ProfileforCarroll County Swimming Pools, Inc.

In August of 2021 we signed a agreement with Carroll County Pools to have a pool completed by November 2021, as of today they have not finished the pool. I have paid about $52,000 to a company that w*** no longer return my calls. The project started with promises of having a pool by November and ready to swim in the summer. The hole was dug within 2 weeks which was great, and the first payment was made. Then I didn't hear from Bob R*** for about 2 months and he wouldn't return my calls. All the piping and the pool was placed and filled with water at the end of November. That was the last I heard from Carroll County Pools, after numerous attempts, until April. The electric and pump was installed by the electrician (who said he hadn't talked to Bob R***) because he knew it wasn't done. Carroll County Pools will not return calls or pick up the phone if they see my number on the caller ID. As of today I have no rebar or concrete around the pool so it can not be used. Bob R*** also decided to do peoples taxes instead of finishing our pool so it continues to sit unusable. I went to Carroll County Pools for answers and got brushed off, just the mention of Bob and employees avoided all questions and tried to get me out of the store. On June 9th I was in Carroll County Pools and was told they would be out to do the rebar on June 13th. On June 13th two people came to the house, looked at the pool for 2 minutes then left never to return, and not saying anything to my wife who waited for them to come for the rebar. As of today Carroll County Pools owes me a summer of swimming, 4 kids birthday parties, new pool water, piping, and about $50,000. This is the worst customer service I have ever seen and they don't care at all. The permit department was called do to the incomplete inspection, but that doesn't seem to affect Carroll County Pools. No one should ever use this company, they are the worst company in the state and maybe the nation.