Business ProfileforStansberry Research

The sheer unreasonableness of the refund policy here cannot be overstated. Imagine subscribing to their newsletter, lured in by dazzling marketing tactics that promise you the world. You take the plunge, forking over a hefty $1600 for the Credit Opportunities subscription, expecting to embark on a journey of sound financial wisdom. Once you're in, you finally get a glimpse of what you've signed up for – a demanding system that requires you to actively monitor prices of the stock and bond they recommend and trade in a target range. There's nothing inherently wrong with such a strategy, but it's not what you signed up for. You were promised value investment, not an active trading strategy. So, you decide to cancel your subscription. But here's where the absurdity truly unfolds. They refuse to refund your hard-earned money; instead, they convert it into a store credit. A store credit that has a built-in time bomb called expiration date. Who in their right mind would think it's reasonable to turn your money into something that can expire? It's like buying a gift card with your cash and then being told it's worthless after a year. And when you contact them to reinstate your credit. They point the finger squarely at you; it was all your fault for not reading the email that told you your credit had a lifespan. When you ask to speak to a manager to rectify this blatant injustice, they express their condolences for your financial loss but then hang up on you. Let's be clear: The CS rep was doing her job, defending the absurdity of her company's refund policy. It's not her fault. In a world where earned credit should be as timeless as the principles of fairness, they decide to slap an expiration date on it. It's not credit they've given you; it's your money that they've confiscated, transformed into their store currency, and then, for good measure, given a ticking clock. That epitomizes unreasonableness, a policy that defies all logic and fairness.

We apologize for any confusion you may have experienced. Upon a thorough review of the original promotion details and the confirmation email, we can confirm that they did provide detailed information regarding the credit terms. The order form clearly states the following: ..If you try Stansberry's Credit Opportunities and you’re not happy – no problem. Over the next 30 days, you can receive a 100% refund in the form of Stansberry Credit which you can apply to any other Stansberry product(s) over the next year – no questions asked. In the confirmation email, the refund policy is outlined in detail. It reads: Please keep in mind that we want you to be happy with our work. There are no cash refunds with this offer. By taking advantage of this offer, you are agreeing only to TRY it to see if it's right for you. If not, you can receive a full Stansberry Research Product Credit for the price you paid within the first 30 days. If you decide after 30 days that it's not for you, simply let us know and we'll happily issue a prorated credit which can then be applied toward other Stansberry Research products within a year of your cancel date. Please contact our Member Services Department (information above) to cancel, or you may cancel online. Should you require further clarification or have any additional inquiries, please do not hesitate to reach out to our Member Services team. Our team is available to assist you Monday through Friday from 9 am to 5 pm at 1-888-261-2693.

Thank you for your prompt response. I appreciate your clarification regarding the refund policy that only refunds store credit, which I admittedly overlooked in the fine print when I initially signed up. That oversight is entirely on me. However, I must express my dissatisfaction with the current policy, which is inherently unfair. Upon requesting a refund, I was informed for the first time that the refunded amount would be converted into store credit, valid for only one year. This stipulation did not align with the terms and conditions I initially agreed to. It's crucial to note that your store credit is not a perishable commodity; it doesn't expire or deteriorate over time. Therefore, I fail to comprehend the logistical challenges of extending its validity beyond one year. I want to challenge this policy's fairness, which disproportionately favors the company's interests over those of its customers. As a loyal subscriber, I believe it is only equitable that I have the flexibility to use my store credit when it suits me best, without being subjected to an arbitrary one-year expiration date. I hope you can appreciate the inherent frustration in this situation and consider revisiting this policy to better align with the principles of fairness and customer satisfaction.