Business ProfileforAmerican Relocation LLC

On Friday September 1st I contacted the company requesting a quote which was completed, details of the inventory at my apartment were provided and information for an additional stop at my storage unit were provided. Very detailed information was provided number of boxes at unit and apartment. The quote was emailed to me, I emailed the person back with detailed questions about what would change the quote price. The person gave me a call (sneaky to not email me) saying this quote includes the items in the storage unit and I would be advised either Sunday before pick up or on pick up day a better idea of when my items would be delivered. My quote total was $ 2,350.17. I got a call on Sunday confirming pick up, I confirmed yes. After all my items were picked up on Monday, the foreman told me that he checked in the system, my items would be delivered the next day after noon and I would get a call later today with a confirmation. No call came, I got an updated quote that increased over $1,100 more. I was furious. I called and spoke to a manager who told me it was based on weight, then the total was not correct and made it seem like they were giving me a "discount". I asked to speak to a supervisor, I spoke with a supervisor who called me a liar that the foreman never said that then back peddled in an email to me, refused to provide an additional discount for inconvenience saying it was DOT regulations. I was given false promises set by the company, stress of move, lack of commitment from the company's employees, failure to listen to me; the customer for the quote, not fully answering my questions., and setting false expectations. This company blames it customers and does not take ownership for its mistakes. I fear during the delivery of my items there will be retaliation taken. I demand this to be addressed fairly and an additional discount of $200 to be applied for the undo mental stress you have caused. This company should be shamed of the work they do.