Business ProfileforFrederick Fence Co.

In May 2020, I had a fence installed. Previous to this installation, when the salesman came to give an estimate, I had the outline of the fence marked with a rope and I explained to him that according to the *** the fence had to be placed on the property line. I had a surveyor uncover the corner markers so we knew exactly where to place the fence. I even explained that the reason I was hiring a fencing company as opposed to doing it ourselves was that I wanted to make sure it was legal as far as the property line and the *** requirements. The salesman did not say anything about the fence being installed on the property line being an issue. The contract that I signed stated that the customer would indicate where the ********************** is to be installed. When the installer come to install the fence, I reiterated the importance of the fence being on the property line. At first he argued with me that it's not usual for it to be on the property line but I explained that it was required by the *** and he said, "Okay I'll put it on the property line." (He did not say this nicely). The installer contacted the salesman during the installation about an issue with the invisible fence. If installing the fence on the property line was an issue, I would have thought that he would have brought it up at that time. If they did not agree to install the fence on the property line, I would not have gone through with the sale. The installer removed the rope I had put down only on the right side of the fence. I soon realized that the right side of the fence was not on the property line. There were several issues with this fence. The biggest being that the right side of the fence is off the property line by more than 3 inches and the front of the fence which was supposed to come off the house at a 90 degree angle, is not at a 90 degree angle. I contacted the salesman and we met at my house. He agreed to move the right side of the fence to the property line and I agreed to let the front of the fence stay as it is. However, this has never happened. First, he said they would move it in the winter (2021) and months went by and I didn't hear anything from him. I contacted him again and he sent an email saying he was putting it on the schedule. And again months went by and nothing happened. I contacted him again and he said he would revisit moving the fence during the winter. This is now after the winter of 2022 and he responds with an email that he is not moving the fence and he will send me a quote to pay to have it moved (which he never did). He stated that he contacted the *** and the *** said it was fine where it was. However, this is not true. I received a violation notice from the *** and I let them know that the fence was in the process of being moved. When he sent the email stating they weren't going to move the fence, I contacted the ***. The *** has attempted to contact them as well and they haven't responded. Additionally, there were several posts that warped within the warranty period (18 months). I emailed him pictures of the posts (within the warranty period) and again he said he would put in a service call to have the posts replaced. This was the last time I heard from him. He hasn't responded to any of my emails and they have not replaced the warped posts nor moved the fence to property line as requested by the ***.Ultimately, I would like to have the fence moved to the property line as promised and the warped posts replaced. In addition to what was explained above there have been many other issues concerning the quality of material and workmanship. The 10-foot back gate that was originally installed had to be replaced due to the quality of material and design. The salesman was quite aware that I have four big dogs and what was originally installed put my dogs at risk of escaping through the gate. The wood that was used to build the fence looks old and frail. The gates are supposed to be cedar but the salesman couldn't even tell if it was when he was here. I do have emails/pictures to support my claim if needed.