Business ProfileforWilhelm Automotive

I brought my vehicle into this automotive shop on 7/13 and requested an AC Repair since it was blowing hot air. I was quoted a price for the work and agreed to have the repair completed. I was called by the Owner/Manager on the evening of 7/13 and told that the work was completed and I could pick up the vehicle. I picked up the vehicle on the morning of 7/14 and paid the charge. When I went into the vehicle to leave, I noticed it was blowing hot air (no cold air at all). In fact, the air temp was exactly the way it was when I dropped it off on 7/13. I went back inside to speak to the associate who pulled it back in the garage. I was then told that there was a hose leaking and that it would be an addtional $380.00 to fix the AC. To reiterate, I never left the parking lot and the cold air was never restored as promised when I dropped it off at the garage. The Owner/Manager made no effort to negotiate costs or provide a refund for the failed service. He offered no compromise or alternative for the service that was not delivered. My cheif compliant was that I needed the Air conditioning repaired; meaning, I needed it to blow cold air. They quoted me a price to fix the problem which I agreed to. They even told me it was repaired however, when I arrived to pick it up, the Air conditioning was in the same condition as when I dropped it off. I did not hire the garage to trouble shoot, experiment or to simply make a diagnosis, I hired them to fix the Air conditioner so that it blows cold air which did not happen. They took my money without providing me with the service that was promised. I am shocked and disappointed that I trusted this garage and they dismissed my concerns and expected to be paid for a service that was not rendered. I believe that when a mechanic makes a determination about a service, they should stand by their work. I asked for cool air and left with hot air after paying them for a repair of the AC.