Business ProfileforCriswell Performance Cars of Annapolis, Inc.

Hello, on December 23rd, 2022, I took my 2012 Acura TL to Criswell Acura in Annapolis, ******** for soft/spongy brake problems. I explained the problem and noted that it has to do with the *** system, and that all other diagnostics have been performed and there's nothing else that can be wrong other than the *** but they just wrote it as "spongy brakes". I noted that to the service adviser and also to another service adviser, but they just blew it off as "they will check everything".After a few hours, they advised that they wanted to clean and lube all brake calipers (at a cost of $320). This did not correct the problem. Next, they wanted to replace the master cylinder to address the problem. This cost another $540 or so, but still did not correct the problem (this is now 3 days later after the Christmas Holidays). Next, they wanted to replace the *** Modulator at a cost around $2700, to which I said no and went to get my car back. I complained to the service manager (*****) and he responded that they follow a protocol to fix problems of this kind. So this indicates that these are part changers with little knowledge of a car mechanical systems, and not **************. There's no risk to them as they are making money while the customer has to come up with the money for this trial-and-error approach. The manager gave me a $125 "discount", and at the end, it cost me $738 to get my car back, STILL WITH THE SAME PROBLEM after 3 plus days.I came home and wrote a negative review online after which (about 1/2 hour) I recieved a call from ***** that if I brought the car back, they will confer with Acura troubleshooting team online to see if they can help!! I declined. They could have told me this while I was there complaining about this.I feel that this was wrong and they should have told me after the first $325 that they are not sure what's wrong instead of just changing parts, charging me and hoping for the best.I hope you can help me get some of my money back.