Business ProfileforMUSYSIC
At-a-glance
Related Categories
Business Details
This is a multi-location business.
- Location of This Business
- 1815 Whitehead Road, Woodlawn, MD 21207
- BBB File Opened:
- 3/28/2014
- Years in Business:
- 12
- Business Started:
- 7/25/2012
- Type of Entity:
- Sole Proprietorship
- Hours of Operation
Primary
- M:
- 10:00 AM - 4:00 PM
- T:
- 10:00 AM - 4:00 PM
- W:
- 10:00 AM - 4:00 PM
- Th:
- 10:00 AM - 4:00 PM
- F:
- 10:00 AM - 4:00 PM
- Sa:
- Closed
- Su:
- Closed
Customer Complaints
2 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
08/13/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Customer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Rob R
04/22/2024
MUSYSIC Response
04/23/2024
Your speakers arrived on July 5, 2023, for a repair of your order from May 25, 2022, which we were not informed of prior to receiving the units. You were informed of existing damage due to a lack of packing material via email with photos sent around that same time. Despite your speakers being damaged as well as mice infested, we did the best we could to get your units back to a working order. As for all of our repairs/replacements, they are fully tested prior to shipping, and your units were no exception.
Fastforward to April 5, 2024, almost a year after we shipped your speakers back, you are reaching out stating that your speakers are not working. We have stated that all units are fully tested and then sent back after repairs. It is the responsibility of the customer to let us know that there is something wrong with the units soon after receiving them. If we don't hear from the customer about their repair soon after they receive it, we presume that the units are fully working.
We also offered you a 30% discount if you were to purchase replacements as you are a previous customer. However, we find this claim placed on us to be absolutely unacceptable and we should've been informed last year about any issues as that is when the units were returned back to you.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.