Business ProfileforCanglow Windows & Doors Inc

I booked Canglow Windows and Doors to replace my basement windows. While going through my options, and before signing the contract, I told them we are replacing our windows to take advantage of the Canada greener homes rebate, and asked if they are aware of the program, and do the windows they sell qualify. I was told yes, they are aware of the program, yes, they qualify, and on my contract, Irina, the sales representative made a note that I was getting windows to qualify for the rebate. In total I paid $3664.50 to get the windows done, and an additional $800 to *******, to get the assessments needed to qualify for the rebate. In order to qualify, the stickers must remain on the windows for the person making the assessment (in this case, *******) to say, "yes these are the windows that qualify for the rebate, and nothing has been tampered with". I believe that Canglow lied to me. I had the windows installed May 31, and the installers took off those stickers (which leads me to believe they are not informed about the program). I asked for the stickers back, and they fished them out of the garbage for me. When I noticed the energy rating was missing, I called the company, and they told me (this would have been early June), that they will contact the manufacturer and get the information needed. It is now August, and after repeated phone calls, I have no information, no stickers, and employees telling me different things (I was told the sales person could get the information I needed, but when I asked her, she said it was impossible. Then the receptionist told me that the sales person called her, and told her she could get the information, but it's a lot of work, so she won't). I believe they lied to me from the beginning, they knew nothing of the program, they won't admit that to me now, and not only am I out the $300 per window (including the Hera program), $1500 in total rebates, but I am also out the $800 I spent on *******, to get my house assessed.