BBB Business Review

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This business is not BBB accredited.

Origin of Names

Additional Locations

3321 W Horizon Ave, Spokane, WA 99208 http://www.4crests.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This business offers Coat of arms/Family crests


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Origin of Names include:

  • 28 complaint(s) filed against business
  • Failure to respond to 2 complaint(s) filed against business
  • 1 complaint(s) filed against business that were not resolved

Factors that raised the rating for Origin of Names include:

  • Length of time business has been operating

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

28 complaints closed with BBB in last 3 years | 17 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 0
Delivery Issues 17
Guarantee/Warranty Issues 1
Problems with Product/Service 8
Total Closed Complaints 28

Additional Complaint Information

BBB files indicate that this business has a pattern of complaints.  On March 11, 2015, BBB contacted Origin of Names concerning claims from consumers stating they had difficulty communicating with the company regarding the status and significant delay of their orders.  The business responded to say the pattern BBB is seeing is mainly from the customers who placed orders during the holiday season. During the holiday season we receive hundreds of emails a day and we answer them in the order which they are received. As for the status of their orders every customer is sent an automatic email after checkout that includes a link where they can check on the status of their order at any time. As for the products advertised time we do our best to get the orders out in a timely manner, but as we sell custom products of which many require extensive research it can take longer than estimated. Especially during the holiday season where we see an increase of 15 times the normal amount of orders we receive and this does add additional time to our production schedule. We are working to increase the amount of hours are customer service representative is available and we will overview our estimated product arrival times and make any necessary adjustments. 

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Origin of Names
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 17, 2003 Business started: 05/15/1994 in WA Business started locally: 03/01/1990
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Revenue Washington State
Department of Revenue ( Public Records Division), PO Box 47478, Olympia WA 98504-7477
http://dor.wa.gov/content/Home/Default.aspx
Phone Number: 800-647-7706

Type of Entity

Sole Proprietorship

Business Management
Mr. Michael T Kennaugh, Owner
Contact Information
Principal: Mr. Michael T Kennaugh, Owner
Business Category

Genealogists Online Retailer Mail Order & Catalog Shopping

Alternate Business Names
4crests.com Coat of Arms Store & Family Crest Gifts Polish Gifts
Additional Information

If you have an unresolved issue concerning this company, we strongly suggest that you file formal complaints with the BBB, the WA State Attorney General's Office as well as the Federal Trade Commission due to delivery issues. If you paid by credti card, we sugggest that you dispute charges ASAP and don't allow this company to extend promises that, given the nature of BBB complaints, go unfulfilled.

Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Washington, North Idaho and Montana. Businesses may engage in more than one type of business.
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.