This business is not BBB accredited.Additional Locations
3321 W Horizon Ave, Spokane, WA 99208 View Additional Web Addresses
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This business offers Coat of arms/Family crests
View Business Review Inquiries
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Origin of Names include:
- 28 complaint(s) filed against business
- Failure to respond to 2 complaint(s) filed against business
- 1 complaint(s) filed against business that were not resolved
Factors that raised the rating for Origin of Names include:
- Length of time business has been operating
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||8|
|Total Closed Complaints||28|
Additional Complaint Information
BBB files indicate that this business has a pattern of complaints. On March 11, 2015, BBB contacted Origin of Names concerning claims from consumers stating they had difficulty communicating with the company regarding the status and significant delay of their orders. The business responded to say the pattern BBB is seeing is mainly from the customers who placed orders during the holiday season. During the holiday season we receive hundreds of emails a day and we answer them in the order which they are received. As for the status of their orders every customer is sent an automatic email after checkout that includes a link where they can check on the status of their order at any time. As for the products advertised time we do our best to get the orders out in a timely manner, but as we sell custom products of which many require extensive research it can take longer than estimated. Especially during the holiday season where we see an increase of 15 times the normal amount of orders we receive and this does add additional time to our production schedule. We are working to increase the amount of hours are customer service representative is available and we will overview our estimated product arrival times and make any necessary adjustments.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Department of Revenue Washington State
Department of Revenue ( Public Records Division), PO Box 47478, Olympia WA 98504-7477
Phone Number: 800-647-7706
Type of Entity
Business ManagementMr. Michael T Kennaugh, Owner
Genealogists Online Retailer Mail Order & Catalog Shopping
Alternate Business Names4crests.com Coat of Arms Store & Family Crest Gifts Polish Gifts
If you have an unresolved issue concerning this company, we strongly suggest that you file formal complaints with the BBB, the WA State Attorney General's Office as well as the Federal Trade Commission due to delivery issues. If you paid by credti card, we sugggest that you dispute charges ASAP and don't allow this company to extend promises that, given the nature of BBB complaints, go unfulfilled.