BBB Business Review

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that HAPO Community Credit Union meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for HAPO Community Credit Union include:

  • Length of time business has been operating
  • No complaints filed with BBB

Industry Ratings Comparison | Chart


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

2 Customer Reviews on HAPO Community Credit Union
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: December 28, 1993 Business started: 01/01/1953 in WA Business started locally: 01/01/1953
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Revenue Washington State
Department of Revenue ( Public Records Division), PO Box 47478, Olympia WA 98504-7477
http://dor.wa.gov/content/Home/Default.aspx
Phone Number: 800-647-7706

Washington Secretary of State, Corporations Divison
801 Capitol Way South, P.O. Box 40234, Olympia WA 98504-0234
http://www.secstate.wa.gov/corps
Phone Number: 360-753-7115
Fax Number: 360-664-8781

National Credit Union Adm.
1776 G Street N.W., Washington, D.C. 20456
Phone Number: (202) 682-9600

Type of Entity

Nonprofit

Business Management
Ms. Ruby Campos, VP of Branch Operations Mr. David Schulz, Pres./CEO Ms. Crystal Sharnhorst, Executive Secretary for David Schultz Ms. Reyna Barajas, Branch Manager Yakima Mr. Dustin Brown, Branch Manager Walla Walla Ms. Noemy Correa, Director of Branch Management Ms. Claudia Downey , Branch Manger HAPO Business Complex Ms. Paula Fuller, Branch Manager Nob Hill Mr. Francisco Guerero , Branch Manager Sunnyside Ms. Sarah Keyes, Branch Manger West Pasco Ms. Kristen Latta , Branch Manger Meadow Springs Ms. Janel Marino, Branch Manager Queensgate Mr. Enif Michael, Branch Manager Kennewick Mr. Reyes Navarro , Branch Manager Hermiston Ms. Lisa Nordin , Branch Manager Richland Ms. Nicole Prince , Branch Manager Southgate Ms. Erica Santos, Branch Manager Pasco Mr. John Schnellbach, Senior Vice President/CFO Ms. Cindy Soto, Branch Manager Terrace Heights
Contact Information
Principal: Ms. Ruby Campos, VP of Branch Operations
Customer Contact: Ms. Noemy Correa, Director of Branch Management
Principal: Mr. David Schulz, Pres./CEO
Principal: Ms. Crystal Sharnhorst, Executive Secretary for David Schultz
Business Category

Credit Unions Loans Loans - Small Business Real Estate Loans Mortgage Brokers Financial Services Payday Loans Banking Services Mortgage Lender Credit Cards & Plans

Hours of Operation
M: 9:00 AM - 6:00 PM
T: 9:00 AM - 6:00 PM
W: 9:00 AM - 6:00 PM
Th: 9:00 AM - 6:00 PM
F: 9:00 AM - 6:00 PM
S: Closed
Su: Closed
H: Closed
Alternate Business Names
HAPO CCU HAPO CU Richland-Corporate Office
Industry Tips
Financial Tip: Check Status of Health of Bank or Credit Union

Customer Review Rating plus BBB Rating Summary

HAPO Community Credit Union has received 3.68 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Northwest. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.