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A BBB Accredited Business since
BBB has determined that Quicken Loans, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Quicken Loans, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1268 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||963|
|Total Closed Complaints||1268|
Additional Complaint Information
Our file experience shows that this company has been responsive to any matters brought to its attention by the BBB. This report reflects national complaint activity.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||827|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Office of Financial and Insurance Svcs
P.O. Box 30220, Lansing MI 48909
Phone Number: (517) 373-0220
Fax Number: (517) 335-4978
Type of Entity
Business ManagementMr. William Emerson, C.E.O. Scott King, Director of Client Relations
Consumer Finance & Loan Companies Financing Mortgage Brokers Loans Financial Services