BBB Business Review

Text Sizesmallmediumlarge

This Business is not BBB accredited

General Motors Corporation

Find a Location

Phone: (313) 556-5000 View Additional Phone Numbers 100 Renaissance Center  P.O. Box 431301, Detroit, MI 48265 http://www.gm.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for General Motors Corporation include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 422 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

422 complaints closed with BBB in last 3 years | 190 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 21
Billing/Collection Issues 5
Delivery Issues 5
Guarantee/Warranty Issues 36
Problems with Product/Service 355
Total Closed Complaints 422

Additional Complaint Information

The company has responded to all complaints presented to it by the BBB.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on General Motors Corporation
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 01, 1936 Business started: 09/16/1908 in MI Business started locally: 09/16/1908 Business incorporated: 07/30/1917 in DE
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Dept. of Environmental Quality
525 West Allegan Street, Lansing MI 48909-7973

Type of Entity

Corporation

Business Management
Mr. Daniel Francis, CEO
Contact Information
Principal: Mr. Daniel Francis, CEO
Customer Contact: Mr. Jonathan R. Huish, BRC Business Unit Manager
Business Category

Auto Manufacturers & Distributors Manufacturers & Producers

Alternate Business Names
Buick Division Cadillac Chevrolet G M C Truck General Motors Pontiac Saab Cars USA
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.