Business ProfileforBinson's Hospital Supplies, Inc.

In an already stressful situation, ******** made it even worse!On December 11, my father's doctor sent in an order for two items. I followed up with the doctor's ****** to verify the orders were sent. They confirmed they were. However, ******** antiquated system prefers only faxed orders, so I had to get the orders faxed over. I waited several days before following up again. When I called ********, I spent over 45 minutes on hold. When I reached someone, I was transferred ****, resulting in another 30 minutes on hold. All this to find out that theitems were pending insurance approval. I was told someone would return my call, but that never happened.Someone attempted a delivery, but we were not there to accept it due to my father being in the hospital. Despite three interactions with ******** leaving my phone number as the contact number, someone may have left a message with my hard-of-hearing, cognitively impaired, severely ill father. I called to reschedule the delivery again.On the scheduled day of delivery, I arranged to be at my father's house to accept the delivery - which we had now been waiting for for five weeks - with no call from ******** about a delivery time. I phoned ******** at 3:00 on the day of delivery and was told they would deliver before 7:00 pm. ******** verified the equipment was on the truck and that there were just a couple of deliveries before ours. At 7:05, I called Binsn's emergency number to inquire again about delivery. I was told that the items would likely still be delivered and that someone from customer service would call me back straight away. I am still waiting for a call back. When the delivery finally did come - it was the day after the scheduled delivery. The delivery man was unprofessional and did not even show me how to work any of the equipment. I called after the delivery to explain the problems we faced with a manager, but after 20 minutes on hold, I hung up. The service we received was terrible.