ComplaintsforBinson's Hospital Supplies, Inc.
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Complaint Details
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Initial Complaint
10/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This company has still not supplied me with a replacement machine (CPAP). it is covered by insurance and I ***** provided all necessary documentation. They have admitted to failing to follow up as they had promised. And they actually hung up on me last time I called. I am still waiting for a functioning machine after 6 months.Initial Complaint
08/12/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Diabetic and my doctor ordered me some shoes I drop the prescription off in February 2023 to ****** on what were in ******* they told me that they had to contact my dietitian OK I waited and waited I have not heard anything Ill call my dietitian and they told me that they sent all the chart notes over to ******************** has had my prescription and screwed me royally First time that ****** Health messed me up I am trying to be patient they told me they were going to contact me Im not heard anything from them and I know it doesnt take six months to get an answer Im trying to find out where my shoes are or if theyre going to honor my doctors prescription for services I will never use them againInitial Complaint
10/22/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I was discharged from Saint ****** Oakland hospital and was told that I needed an oxygen machine. I explained that I lived alone and had stairs so I would like to have the portable oxygen machine. I received a large machine that did not allow me to go up and downstairs. I contacted the vendor and explained my situation. The vendor was terse and appeared uncaring, he explained to me that I needed to get one of my neighbors to carry my machine up and down the stairs. When I explain that I did not know the neighbors he said that there was nothing he could do. I work with an agency called Landmark for senior citizens on ******** and explained the the situation. They said they would contact Binsons to resolve the matter. Sadly they were told that the insurance company had to approve a smaller machine and so they just gave me what they had. I have further researched this only to discover that what I was told was incorrect. The machine makes a buzzing sound and cuts off after a few hours. It is apparent that they gave me a machine that was old and in need of repair. I would like to have ******* bring me a new machine and a smaller one as requested. ***************************.Initial Complaint
09/14/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Received CPAP machine at end of May. Used it for 3 weeks in June. Was told 1) there would be no charge for machine (insurance to pay), 2) no mention of a rental fee by Binsons, no mention of the machine using 4G data service to connect to centralized monitoring service, 3) actual usage can be seen by that service to have been only 3 weeks, 4) was told Binsons would contact to return machine at end of June when Dr canceled service, 5) called Binsons at end of July (after not hearing from them) after vacation but their phone service didn't work, 6) took machine back to them in August without contact by Binsons at all. Now being charged for **** June and July, when only used machine in June. Without being told was going to be charged AT ALL. No mention of this being a "rental" when set up to get machine, or when picked it up. When returned machine, was told machine serial information wasn't information they had in their system for me. Livonia location.Initial Complaint
05/08/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
In November 2021, I received a call from a ******** representative informing me that my insurance no longer covered the **PAP machine I had been prescribed, by my doctor, and I needed to return it. The representative mailed me a pre-paid postage, return addressed, sticker to place on the box. I returned the package to my local post office around the end of November 2021. However, I received a statement claiming that I owed $587.50. I called and spoke with a representative who informed me that according to the notes she was seeing, the machine had been received in December 2021; but, she needed her supervisor to approve the correction. She told me not to worry it would be taken care of. Nonetheless, last month, after receiving another statement requesting the same amount, I called in, again, to complain about this error. This time, I requested to speak with a supervisor and spoke with a person by the name of ***** at extension ****. She told me that she just needed to verify, with the post office, that the package was delivered. Yet, I am still getting billed for something that I returned, and they received several months ago. I also feel that Binson's should supply the tracking numbers, in order, that the postal service can verify when, and where, the package was received, not to mention, and most importantly, when this package was delivered. Thank you for your time and assistance into this matter. Best regards,Initial Complaint
04/16/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have a sleep apenic machine and it is auto meaning the pressure is set **** and the machine determines the pressure when I am sleeping. The machine turns on automatically when mask is put on and turns off when taken off. I have had the machine since the beginning of December. Starting April 14 I took the mask off and the machine would not turn off. The monitor should read O when mask is off. It read 8.3. April 15 I took the mask off around 6am the machine didnt turn off. It ran till about 9am. The pressure on the machine should be0 when mask is off but read between 5-7.8. I went to Binsons in ******** **************************************** ********** on April around 12:30. I spoke with ********************************* and she told just manually turn it off even though from December till April 13 the machine was turning off automatically. The machine is defective. I asked for it to repaired but she stated when the machine is under warranty it be repaired.I stated I wanted a new that works. I am not going to be turning it off manually when that is the way the machine should work .It is defective. April 16 during the night I took off for few minutes and when I put back on the pressure was 6.3 it should of been 5. I was standing up. It would of been 6.3 if I had an apenic incident. The all around is not working right. I got nowhere with the girl.Initial Complaint
03/07/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I am a diabetic which needs special shoes. I ordered shoes in mid December, it's been 90 days and I haven't received my shoes.The last time I was able to speak to someone was in February and was told they would be ready in a week. Now since early February, I've called numerous times and left messages and nobody responds. I am disabled and unable to go to the location without assistance, so I can't go in person to talk to someone about whats going on.Customer response
04/01/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, while the matter is now closed, it was not handled appropriately. These documents should have been ready before the appointment and not being told the day of. This leads me to believe they forgot or didnt follow through with the paperwork promptly. The royal oak location also doesnt answer phones calls , they go to voicemail and they dont return calls back. This location is in serious need of restructuring/ change management and employee discipline on performance. I will not return nor do business with this location again
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Customer Complaints Summary
12 total complaints in the last 3 years.
3 complaints closed in the last 12 months.