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          Find a Location

          Vail Resorts Management Company has 18 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileVail Resorts Management Company

            Ski Resorts
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Current Alerts For This Business

            Alert:
            On November 19, 2021, Better Business Bureau reached out to Vail Resorts Management Company by email and US Mail asking them to respond to BBB's advertising review and investigations into their business practices. BBB has searched our files and database to better understand Vail Resorts Management Company practices and policies. BBB performed an advertising review to investigate how this company is advertising on their website. A letter asking Vail Resorts Management Company to address their pattern of complaints and advertising concerns was sent. Consumers have alleged concerns with Vail Resorts Management Company regarding billing and collections issues, refunds and exchanges, and customer service.

            On January 5, 2022, BBB called (303) 404-1800, the phone number listed as Vail Resorts Management Company's primary contact number, and was unable to make contact. A final letter was sent to Vail Resorts Management Company on January 5, 2022. As of February 1, 2022, there has been no response from Vail Resorts Management Company.

            Contact Information

            390 Interlocken Cres Ste 1000

            Broomfield, CO 80021-8056

            Visit Website
            (303) 404-1800

            Customer Reviews

            1.03/5

            Average of 88 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            422 complaints closed in last 3 years

            118 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 27

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            This is a multi-location business.

            Find a Location

            Vail Resorts Management Company has 18 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              390 Interlocken Cres Ste 1000, Broomfield, CO 80021-8056
              BBB File Opened:
              3/1/2006
              Years in Business:
              27
              Business Started:
              6/19/1997
              Business Started Locally:
              6/19/1997
              Business Incorporated:
              6/19/1997
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Alternate Business Name
              • Epic Pass
              • Stevens Pass Mountain Resort
              Business Management
              • Mr. Rick Wallace
              • Ms. Janie Lieber, Sales Associate
              • Mr. Ian Dawe, Assistant Manager
              • Ms. Harley Melo
              • Ms. Kimber Scott
              Contact Information

              Customer Contact

              • Mr. Rick Wallace
              • Mr. Ian Dawe, Assistant Manager
              Additional Contact Information

              Phone Numbers

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              422 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              08/27/2024

              Complaint Type:
              Product Issues
              Status:
              Unanswered
              I have been an Epic Passholder since 2009. I have spent thousands of dollars with Vail Resorts and its properties. Since Auto-Renew on April 10, 2024, I have made the decision to relocate out of ******** to a state that does not have a Vail resort property for me to ski at. Therefore, I have requested as of my first call to customer service on August 26, 2024, to downgrade the pass to a 7-day pass, changing from an $1000 product to a $661 product.**************** customer service agents and the Epic Coverage pass, this is not an "allowable" reason per the ****************** policy.However I a) contacted Vail before the full balance is due on the pass, b) before a single flake has fallen at a resort, c) before I have even received or begun utilizing the pass.Given this reasonable request on my part, ****** response has been a) no downgrades are allowed, b) no cancellations are allowed, and c) that I must pay the full balance per their terms and conditions.I have additionally requested that customer service remove my payment information, which is my personal data, from the account portal and been told that request cannot be accommodated. They are selling a luxury product but not treating me like the loyal customer that I have been when I am trying to continue our business relationship and pay for the product I will actually use. It is unacceptable and predatory.I have asked for a path to resolution by either downgrading or canceling my pass product AND by removing my credit card information from their portal.
              Read 421 More Complaints

              Customer Reviews

              88 Customer Reviews

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              How BBB Processes Complaints and Reviews

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              Most Recent Customer Review

              brit z

              09/16/2024

              i filed a refund request because my husband had ********* surgery on 7/31/24 we prepaid for the epic passes for the whole family. i only want a refund for his pass as of course with reconstructive knee surgery you cannot go back to sports until after a year of physical therapy with this kind of injury. their partner company sedgewick is awful to deal with and so is vail resort customer service representatives. i have called for the last 2 months to receive any sort of help so that way the remaining balance of his pass payment doesnt get deducted from our acct. i wanted to stop the payment before i had to go thru a big mess of even trying to get a refund. i was told i had to submit a refund request for something that hasnt even hit my bank account which is completely silly and backwards. i also find it odd that you can only add payments to your epic pass account however you cannot remove a CC number or debit card number as this company saves all that information. i have had the run around with trying to receive a refund request for his pass even though all appropriate documents by his surgeon and the hospital have been submitted to this company to show he cannot return to this type of sport right away. idk how else we could get our hundreds of dollars back even when our pass includes the epic coverage. awful company to deal with. makes me not want to even give them a dime going foward.
              Read 87 More Customer Reviews

              Local BBB

              BBB Great West + Pacific

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