BBB Business Review

Text Sizesmall medium large

BBB Accredited Business since

Done Plumbing & Heating

Phone: (303) 487-3663 Fax: (303) 343-0115 View Additional Phone Numbers 541 Norfolk St, Aurora, CO 80011 View Additional Email Addresses http://www.itsdone.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Done Plumbing & Heating meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Done Plumbing & Heating include:

  • Length of time business has been operating
  • No complaints filed with BBB


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

25 Customer Reviews on Done Plumbing & Heating
Customer Experience Total Customer Reviews
Positive Experience 16
Neutral Experience 0
Negative Experience 9
Total Customer Reviews 25

Additional Information

BBB file opened: October 19, 2000 Business started: 07/01/1999 Business started locally: 07/01/1999
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Board of Plumbers
1560 Broadway Suite 550, Denver CO 80202
www.dora.state.co.us/plumbing/
Phone Number: (303) 894-2300
plumbing@dora.state.co.us

Type of Entity

Corporation

Business Management
Mr. Jeromy Metz, President Ms. Sue Hamilton, Chief Financial Officer Mr. Lucas Metz, Director of Marketing
Contact Information
Principal: Mr. Jeromy Metz, President
Customer Contact: Mr. Lucas Metz, Director of Marketing
Business Category

Plumbers Plumbing Drains & Sewer Cleaning Sewer Inspection Water Heaters - Dealers

Alternate Business Names
Done Plumbing Peter Water Heater Holdings, LLC
Products & Services

Plumbing, heating, air conditioning and sewer line repairs and replacements. Open 7 days a week, with no extra charges for nights or weekends. Serving the Denver metro area.

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.