Business ProfileforThe Western Union Company

Complaint Regarding Fraudulent Transaction and Inadequate Response from Western Union: I am writing to formally file a complaint regarding a distressing incident involving a transaction at my store that has left me significantly impacted. The details of this incident involve a Romanian family purchasing stuff from my store three months ago, using what appeared to be a legitimate Western Union money order. However, subsequent events have unveiled a troubling case of fraud and negligence.Upon depositing the received money order, I was alarmed to discover that it had bounced due to alterations, a revelation confirmed by the Bank during their investigation. It was revealed that this transaction was likely part of a scam operation.Seeking resolution, I promptly engaged with Western Union to investigate this matter. To my dismay, Western Union concluded their involvement prematurely, suggesting that the issue be directed to the bank instead. Despite their initial appearance of cooperation, this response left me dissatisfied and at a loss.Of particular concern is the fact that Western Union has closed its role in this case, implying that the cashed money orders, ostensibly altered and used fraudulently, somehow made their way to my store. This raises serious questions about the integrity and oversight of Western Union's procedures.It is my firm belief that Western Union's apparent disinterest in pursuing this matter further is misguided and fails to address the critical issues at hand. If the money orders were indeed cashed out before reaching me, this clearly points to a significant lapse within Western Union's system that allowed such fraudulent activity to occur.I put this review on Better Business Bureau to ensure that Western Union is held accountable for its role in this concerning episode. My business has suffered a financial loss due to this incident, and I seek appropriate redress and corrective actions to prevent similar situations in the future.