BBB Business Review

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BBB Accredited Business since

Electronic Payment Systems, LLC

Phone: (800) 863-5995 View Additional Phone Numbers 6472 S Quebec St, Englewood, CO 80111

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Electronic Payment Systems, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Electronic Payment Systems, LLC include:

  • 103 complaint(s) filed against business

Factors that raised the rating for Electronic Payment Systems, LLC include:

  • Length of time business has been operating
  • Response to 103 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

103 complaints closed with BBB in last 3 years | 25 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 26
Billing/Collection Issues 4
Delivery Issues 28
Guarantee/Warranty Issues 1
Problems with Product/Service 44
Total Closed Complaints 103

Customer Reviews Summary Read customer reviews

28 Customer Reviews on Electronic Payment Systems, LLC
Customer Experience Total Customer Reviews
Positive Experience 19
Neutral Experience 0
Negative Experience 9
Total Customer Reviews 28

Additional Information

BBB file opened: September 09, 1996 Business started: 01/01/1997 Business started locally: 01/01/1997 Business incorporated 10/02/2000 in CO
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Chonda Pearson, Executive Assistant Mr. Larry Stuart, National Sales Director
Contact Information
Principal: Mr. John Dorsey, CEO
Customer Contact: Ms. Chonda Pearson, Executive Assistant
Business Category

Credit Card - Merchant Services Financial Services Check Cashing Protection Systems Credit Card Processing Service

Alternate Business Names
Electronic Payment Systems
Additional Information

Below is an explanation of Electronic Payment Systems "EPS" agreement and cancellation process:

"EPS's" agreement is a one year term, which will automatically renew for an additional one year term unless "EPS" receives notification from merchant at least 90 days prior to the anniversary date of the contract term in effect.

The merchant can cancel out the agreement at anytime, providing a 30 day written notification is received by "EPS," however, all fees for the one year agreement will need to be paid in full to "EPS" before the account is cancelled.

If the merchant places a stop payment on fees or a Not Authorized, the merchant will be placed in the collection system for the remaining fees owed.

Industry Tips
Financial Planners

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.