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Business ProfileforChristian Brothers Automotive - Highlands Ranch
At-a-glance
Related Categories
Products & Services
Business Details
- Location of This Business
- 1340 Town Center Dr, Highlands Ranch, CO 80129-1300
- BBB File Opened:
- 2/5/2014
- Years in Business:
- 10
- Business Started:
- 10/21/2013
- Business Started Locally:
- 10/21/2013
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Limited Liability Company (LLC)
- Business Management
- Mr. Jared Beard, Owner
- Contact Information
Principal
- Mr. Jared Beard, Owner
Customer Contact
- Mr. Jared Beard, Owner
- Additional Contact Information
Customer Complaints
0 Customer Complaints
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1 Customer Reviews
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Most Recent Customer Review
M. N.
05/14/2023
Christian Brothers Automotive - Highlands Ranch Response
05/16/2023
There is obviously a lot more to this story. To not get into how she is bullying our employees and our company which is how we have felt while trying to help this person.. I will summarize with the following.
-The recommended repairs were definitely needed and we have a digital inspection with photos that document our findings.
-Steering ignition cylinder housing specific for vehicle with adjustable pedal is not available. We could only acquire it used. The other parts installed were new.
-The used component failed, which as you would expect used parts have a higher failure rate than new parts. Used parts do not have warranty for this reason. Most shops would have charged again for this repair. We went above and beyond in making the repair again for free even though our warranty on our website states used parts do not have warranty.
-Given that the parts had to come from out of state is why the repair took so long. That is not something we can control. We allowed the customer to use our loaner car free of charge, again going above and beyond.
-This was not a workmanship issue. We were at the mercy of parts availability which we cannot control.
Ultimately her issue on her car was fixed for free (again most shops would have charged since we are talking about a used part), as quickly as was possible. I am not sure what else she is looking for from **.
We feel terrible after all that has gone on she feels this way. her car is fixed at our expense
Customer Response
05/16/2023
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