Business ProfileforG. Fedale Roofing

While deciding on shingles, we asked about staining with our color choice. Sales person’s response… “shouldn’t be a problem, the shingles are stain resistant.” There is a dark stain showing on the front roof of our house. When claim initiated with GAF, its response “staining from downspout is not covered by our warranty.” Your sales contact did not cover this and lead us to make an improper color selection. Now we are being told we are responsible for the cost of replacing the shingles and installing a longer downspout. This should be the responsibility of Fedale, not us, the homeowner. Poor to no counseling on part of the Fedale representative. When I communicated this to the warranty office, the response was “we will share this with the staff as a learning opportunity”. So, I’m paying for future training??? #2. Leak at bump out in kitchen area. The repair person visited, found the problem and supposedly rectified it. However, we were told the damage to the interior ceiling drywall is not covered by the warranty. When the roof was installed 3 years ago, I pointed out this was a problem area in the past. I was assured that it would addressed. Now, more cost to us, the homeowner, after spending on a roof replacement only 3 years ago.