Business ProfileforThe Connor Group, LLC

The service and quality of living conditions at Gardens was too low to continue residing there, after receiving some temporary hearing damage from one of their fire alarms (which went off frequently, about once per month due to boiler room issues, and were inescapable.) After leaving, I had to send multiple emails to get information about my missing deposit. ~3-4 months later, I got a pdf for cleaning fees that totaled the exact amount as my deposit, and included things such as, "shower cleaning" and "shower tub cleaning" as separate line items. They might as well have charged us for "cleaning the north wall, east wall, south wall, and west walls. To be fair, we did NOT vacuum or mop before we left, because I was instructed not to by the staff on two separate occasions (because I sought confirmation.) I did fill in all the holes in the wall, as instructed, before we left. I did my best to follow instructions from the staff. To make matters worse, Gardens at Cherry Creek charges a cleaning fee to new residents upon move in, so they shouldn't be able to charge people at move out and at move in (as a note, we actually got a rent discount one month because they did such a poor job "cleaning" our apartment before we moved in.) Illegal or not, their behavior is immoral and contributing to the degradation of the fabric of society. We shouldn't let companies behave in ways that would get an individual thrown in jail or otherwise beat within an inch of their lives. This needs to stop. I would like half my deposit back to cover the deceit, and the other half back to cover all of this writing and subsequent legwork to get my own money back. I should ask for interest because I would have to pay interest if the tables were turned.