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Find a Location

Five Star Painting of Birmingham has 1 locations, listed below.

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    Business ProfileforFive Star Painting of Birmingham

    Painting Contractors

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    Based on information provided, this company offers residential and commercial interior and exterior painting services, pressure washing, drywall hanging and repair, concrete cleaning, deck restoration, garage floor coatings, carpentry work and wood rot repairs, gutters and gutter cleaning, etc.

    Business Details

    Location of This Business
    Trussville, AL 35173-2027
    BBB File Opened:
    8/13/2013
    Years in Business:
    11
    Business Started:
    4/25/2013
    Date of New Ownership:
    1/18/2019
    Business Incorporated:
    1/18/2019
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • JD's Classic Touch Painting LLC
    Business Management
    • Mr. Josh Davis, Owner
    • Mrs. Jessica Davis, Owner/Manager
    Contact Information

    Principal

    • Mr. Josh Davis, Owner
    • Mrs. Jessica Davis, Owner/Manager

    Customer Contact

    • Mr. Josh Davis, Owner
    • Mrs. Jessica Davis, Owner/Manager
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Industry Tip

    BBB Tip: Hiring a painter

    Customer Complaints

    1 Customer Complaints

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    File a Complaint

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Grace T

    1 star

    10/04/2023

    I'm sorry to have to write this review - I really didn't want to, because my first experience with Five Star was a great one. The second one, however, was a nightmare, and I don't want that to happen to other people. Just over a year ago, I hired them to paint the concrete in my carport (a single-car size space) and a very small area of concrete just outside my front door. The paint from the previous homeowner had peeled off, and I thought having a professional do it might help keep it from peeling again. I talked with ****, showed him the area and explained what I needed and my concerns, and he said he could do it with a special acid treatment to make the paint stick. The price for this was $1,300 (!!), which gave me pause but I thought, "If he knows how to make it work, it will be worth it." Within a couple of weeks, the paint was peeling off, not just in the tire track area but also in other places where it was bubbling up and peeling. I reached out to them, and their first suggestion was "get rubber mats for the tire track area." I told them I wasn't happy with that suggestion - I could've done that myself without paying $1,300 for them to paint it. Over the next year, we emailed occasionally, with them saying they were working on a solution but were waiting for the weather to get better, etc. Now a year later, they've told me that they can't fix it and aren't willing to give me a refund - they said they don't warranty "horizontal spaces" or give refunds for finished projects. I told them in my opinion, the project was never finished since it peeled immediately and they never came back to fix it as they said they would. They told me this week that they couldn't keep it from peeling but they would do it again if I would pay for materials. I bought a can of the same kind of paint they used ($50 at *********** and did it myself with the same results. I told them honestly I feel scammed and asked them to fix it, but they refuse.

    Five Star Painting of Birmingham Response

    10/04/2023

    ******************** we are sorry this project did not meet your satisfaction.  In May ************************************************************************************************************************************************************ our area the weather had been wet and humid for months and that was not ideal for your project. In September, I contacted you to line up a date since the weather was consistently better and you let us know you had already purchased a product and taken care of it yourself. At that time, it was best for us to leave the concrete alone. There is no way for us to know what you had done, how it was done, or when it was done. You stated previously that the paint was peeling, and we would never guarantee an already peeling surface.  We pride ourselves on quality work (as you have stated in your previous project), however some surfaces cannot be guaranteed. As discussed, we do not warranty horizontal or previously peeling surfaces (you receive this documentation with the estimate) but we were willing to take care of it until you done it yourself. This issue is beyond our control. We have made several attempts to try and resolve this situation with you, however, it does not appear we will be able to agree on a final resolution. There will not be any form of refund since we have completed the project as stated per the approved estimate. Thank you!

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